Subject: Note Added - [#5701354] Feedback or suggestions
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 20 Mar 2023 12:16:18 +0000

Hi ,    Akansha Khanna added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5701354    Subject:  Feedback or suggestions   Requester: SIMON DEVARAJ    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi Jessie,</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Please share the damaged product image to <a id="OWAAMD5D4C722AF46413FB7ACB04FC57EAC1A" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Dhirendra Kaushik</span></a>
</div>
<div></div>
<div></div>
<div class="MsoNormal">He is our quality manager and he can suggest on your query.</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Regards,</div>
<div></div>
<div></div>
<div class="MsoNormal">Akansha Khanna</div>
<div></div>
<div></div>
<div class="MsoNormal">Executive - E-Commerce</div>
<div></div>
<div></div>
<div class="MsoNormal">
<span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:black'><img width="15" height="15" style="width:.1527in;height:.1527in" id="Picture_x0020_4" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTI0MjYzOCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.umQaGcfSJXuVjC96JRY4yFwVUkMqdpQ20zAdEHZyMSM" data-id="2044015242638">  +971 4 517</span><span style='font-size:9.0pt;font-family:"Helvetica",sans-serif'>
 3359</span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<span style="color:black"><img width="9" height="18" style="width:.0902in;height:.1875in" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTI0MjYzOSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.XgD-TW1B5GevH7FOH8UOGDqiJ2b1ZDoGeU4Wcocjez8" data-id="2044015242639" alt="signature_55581850"></span><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:black'>   </span><span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:black'>+971
 501230389</span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<span style="color:black">Landmark Tower, Dubai Marina, Dubai PO Box 25030, United Arab Emirates</span><span style="color:#1F497D"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:black'> </span><span style="color:#1F497D"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<a href="https://www.centrepointstores.com/ae/en/search/?q=shoes" rel="noreferrer"><span style="color:windowtext;text-decoration:none"><img width="263" height="89" style="width:2.7361in;height:.9236in" id="Graphic_x0020_4" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTI0MjY0MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.kA4Z2_5PqzXNDPnRhsZ3S3ELE_nK4b_ADiU_fhyl-ao" data-id="2044015242640"></span></a><span style="color:#1F497D"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal"><b></b></div>
</div>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Jessie Caparas &lt;[email-masked]&gt;
<br>
<b>Sent:</b> Monday, March 20, 2023 4:04 PM<br>
<b>To:</b> support cen &lt;[email-masked]&gt;; Eitee Sagar &lt;[email-masked]&gt;; Akansha Khanna &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Saurav Kumar &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5701354] - Feedback or suggestions<br>
<b>Importance:</b> High</div>
<div></div>
<div></div>

<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Hi <a id="OWAAME41C631D8A64462187FD048BE071E0DA" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Akansha Khanna</span></a>
<a id="OWAAM10B6F726A210484FA028586F72B90E13" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Eitee Sagar</span></a>
</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Can you please help us with the correct SPOC for this concern?</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div class="MsoNormal"> <b><u></u></b>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="font-size:10.0pt"><img width="89" height="38" style="width:.9236in;height:.3958in" id="Picture_x0020_55" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTI0MjY0MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.O4MQ6OOAX6Asf0nBYDhB_iu7FKQ-c-fA2prfmQ5mke0" data-id="2044015242641" alt="A picture containing text, clipart

Description automatically generated"></span></div>
<div></div>
<div></div>
<div class="MsoNormal"> </div>
<div></div>
<div></div>
<div class="MsoNormal">
<b><span style="font-size:9.0pt">Jessie Caparas</span></b><span style="font-size:9.0pt"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="font-size:9.0pt">Team Leader</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="font-size:9.0pt">+971 4 5172087</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="font-size:9.0pt">Landmark Group HQ, Marina, Dubai, UAE.</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="font-size:9.0pt"><a href="http://www.landmark.digital/" rel="noreferrer">www.landmark.digital</a></span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal">
<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Tuesday, February 28, 2023 6:25 PM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Eitee Sagar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5701354] - Feedback or suggestions</div>
<div></div>
<div></div>
</div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
</span></i></b><span style="color:indianred"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Any updates?</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"><br>
Kindly update us on the following issue as the cx is chasing us.<br>
<br>
Please assist us with this.<br>
<br>
The customer is complaining that he purchased the item from the store  Sharjah City Center on Sunday 08-Jan-2023 but the item has been damaged after a while of using it, so please check and advise if the returning/exchanging is possible or not. <br>
<br>
Please check the attached image and invoice.<br>
<br>
Thanks for your help!</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thank You,<br>
<span style="color:black;background:white">Centrepoint </span>Support Team</span></div>
<div></div>
<div></div>
</div>
</div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5701354:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
</span>
</div>
<div></div>
<div></div>
</div>
</div>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
</blockquote></div>