Subject: New Reply Received - Damaged
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 20 Mar 2023 12:01:05 +0000

Hi Reena kumari,  The customer has responded to the ticket.  Damaged  Ticket comment <div dir="auto">Thanks for getting back to me.</div>
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<div dir="auto">I read your return policy. Its quite big process.</div>
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<div dir="auto">Online purchases are to make easy and save timing.</div>
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<div dir="auto">Anyway Its better to avoid purchase online from you store. </div>
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<div dir="auto">Thanks&#128522;</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, 20 Mar 2023 at 2:08 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi ​Noorul Haq,<br><br>Thank you for ​contacting Centrepoint.</div>
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<br>We apologise for the inconvenience caused.<br><br>We understand you were expecting the item to arrive in perfect condition, and we feel very sorry that in this instance we could not meet your expectations. ​</div>
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<div dir="ltr">Please know that in order to exchange the item, you can return your item to any Centrepoint store, and use your cash refund or Credit Note to buy similar or new product right away. However, please know that the price of the item may vary in store because of promotional offers running on website. So, you might have to pay the difference of the item you pick and the credit note. </div>
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<div dir="ltr">If you do not wish to visit the store, you can contact our customer support team on 800-6927 to make a return and to be notified of the refund amount based on our return policy. You can also drop off your return to any <span style='color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial;display:inline!important;float:none' dir="ltr">Centrepoint </span>store across the Qatar.</div>
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<br>In order to do that you need to:</div>
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<br>·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Splash ) store in the UAE. ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.</div>
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<br>Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund. </div>
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<div dir="ltr">Please note, all ELECTRONIC items are non-returnable as per our returns policy.</div>
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<br>Feel free to get in touch with us for further assistance.</div>
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<br>Thank You,</div>
<div dir="ltr">Centrepoint Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5897474