Subject: New Reply Received - My Account
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Mon, 20 Mar 2023 11:46:13 +0000

Hi Reena kumari,  The customer has responded to the ticket.  My Account  Ticket comment <div dir="auto">Good day,<div dir="auto">The thing is the order has an offer but now the offer already expired. I can proceed with this order only if It will be with the same amount.</div>
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<div dir="auto">Please let me know if you can help with that. Otherwise just cancel it.</div>
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<div dir="auto">Thanks and regards,</div>
<div dir="auto">Amr Bader</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, Mar 20, 2023, 1:54 PM Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">Hi Amr,<br><br>Thank you for contacting Splash.<br><br>​We'd like to confirm that orders 7820899522 and 7820961118 were not successfully placed because the payment from your credit card was unsuccessful.<br><br>Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.<br><br>If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.<br><br>Do place a new order again with us so we will be able to confirm &amp; deliver it you.<br><br>Feel free to get in touch with us for further assistance.<br><br>Thanks,<br>Splash Support Team</div></div></div>

	

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5897329