Subject: Note Added - [#5852307] Complain - order# 9406587355
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 20 Mar 2023 11:45:47 +0000

Hi ,    Akansha Khanna added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5852307    Subject:  Complain - order# 9406587355   Requester: Ah_farha    Note Content:   <div class="WordSection1">
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Akansha Khanna</div>
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<div class="MsoNormal">Executive - E-Commerce</div>
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<span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:black'><img width="15" height="15" style="width:.1527in;height:.1527in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTI0MDEyMSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.7mV6SoKvkU8gt5XDNJ_0Z1TD01EoKidl1DYDbXNoOmk" data-id="2044015240121">  +971 4 517</span><span style='font-size:9.0pt;font-family:"Helvetica",sans-serif'>
 3359</span>
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<span style="color:black">Landmark Tower, Dubai Marina, Dubai PO Box 25030, United Arab Emirates</span><span style="color:#1F497D"></span>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt; <br>
<b>Sent:</b> Monday, March 20, 2023 3:42 PM<br>
<b>To:</b> Akansha Khanna &lt;[email-masked]&gt;; Abhineshwaran S &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5852307] - Complain - order# 9406587355</div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Hi Team,<br>
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Kindly update us on the following issue.</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'><br>
Problem Statement:  Quality issue<br>
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Order Date : Dec 20, 2022<br>
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Order ID: 9406587355<br>
Item cost: AED 219.00<br>
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The cx claims that he used the product 4 times only befor it got defected.<br>
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The cx is shopping from us since 02/05/2021 and he made total of 14 purchases.<br>
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please advice if we can compensate the cx or advise us further course of action needs to be taken.<br>
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Thank you for your help,<br>
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Regards,<br>
Reena</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> </span>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5852307:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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