Subject: Ticket Assigned - Conversation with Dr Kavya Anuraj
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 20 Mar 2023 09:52:34 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Dr Kavya Anuraj Dr Kavya Anuraj                    Hello           01:28 PM, 20th Mar                     Dr Kavya Anuraj                    Anyone here           01:29 PM, 20th Mar                     Dr Kavya Anuraj                    I can’t address this issue anymore           01:29 PM, 20th Mar                   Reena                   Good Afternoon Kavya, Thank you for contacting Max. This is Reena, How may I assist you today?           01:33 PM, 20th Mar                   Reena                   We would request you to kindly elaborate your concern.           01:34 PM, 20th Mar                   Reena                   Hi, I'm not getting a response from you. Are we still connected?           01:39 PM, 20th Mar                   Reena                   Kavya, I have not received a response from you still, please confirm if we are still connected?           01:40 PM, 20th Mar                     Dr Kavya Anuraj                    Kindly go thru the chat plz           01:41 PM, 20th Mar                     Dr Kavya Anuraj                    I have some orders to return           01:41 PM, 20th Mar                     Dr Kavya Anuraj                    It’s been a week no one came to pick up           01:41 PM, 20th Mar                     Dr Kavya Anuraj                    Twice I have raised this concern to u           01:42 PM, 20th Mar                   Reena                   It will just take a moment to check the details for you.           01:42 PM, 20th Mar                     Dr Kavya Anuraj                    Sure           01:42 PM, 20th Mar                   Reena                   We see that you are contacting us regarding the order id 9419214327           01:46 PM, 20th Mar                     Dr Kavya Anuraj                             01:46 PM, 20th Mar                     Dr Kavya Anuraj                    Yes           01:46 PM, 20th Mar                     Dr Kavya Anuraj                             01:46 PM, 20th Mar                     Dr Kavya Anuraj                    In these 2 items I put for return request on 13th           01:47 PM, 20th Mar                     Dr Kavya Anuraj                    It’s been a week           01:47 PM, 20th Mar                   Reena                   We sincerely apologize for the inconvenience caused.           01:48 PM, 20th Mar                     Dr Kavya Anuraj                    Please sort it out           01:48 PM, 20th Mar                     Dr Kavya Anuraj                    Once I return I have to order again           01:48 PM, 20th Mar                     Dr Kavya Anuraj                    That’s why in hurry           01:48 PM, 20th Mar                   Reena                   We will escalate to the courier partner and collect the order at the earliest possible and will be in touch with you asap to assist you in resolving this concern.           01:49 PM, 20th Mar                   Reena                   We understand that this would be really frustrating for you, kindly note that our team is working to resolve your issue and will get back to you as soon as possible.           01:49 PM, 20th Mar                   Reena                   Please allow us some time to do a needful.           01:49 PM, 20th Mar                     Dr Kavya Anuraj                    Sure           01:50 PM, 20th Mar                   Reena                   Please let us know if we can assist you any other queries.           01:50 PM, 20th Mar                     Dr Kavya Anuraj                    Please this is my only concern now           01:50 PM, 20th Mar                     Dr Kavya Anuraj                    Hope u will sort this           01:50 PM, 20th Mar                   Reena                   Please be assured that all the necessary actions will be taken to get this issue sorted as soon as possible.           01:51 PM, 20th Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           01:51 PM, 20th Mar                     Dr Kavya Anuraj                    Thanks           01:52 PM, 20th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5897264