Subject: Ticket Assigned - Conversation with Dr Neha Gupta
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 20 Mar 2023 09:51:21 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Dr Neha Gupta Dr Neha Gupta                    Hello           01:30 PM, 20th Mar                     Dr Neha Gupta                    I want to check about my order status 9420519112           01:31 PM, 20th Mar                     Dr Neha Gupta                    It was supposed to be ready for pickup yesterday, but I have not received any msg yet for pickup           01:31 PM, 20th Mar                   Reena                   Good Afternoon Neha, Thank you for contacting Max. This is Reena, How may I assist you today?           01:33 PM, 20th Mar                     Dr Neha Gupta                    I want to check about my order status 9420519112           01:34 PM, 20th Mar                     Dr Neha Gupta                    It was supposed to be ready for pickup yesterday, but I have not received any msg yet for pickup           01:34 PM, 20th Mar                     Dr Neha Gupta                    And the refund status for order no. 9419815561 returned 7 item , and 9420040611returned 1 item, picked up yesterday           01:37 PM, 20th Mar                   Reena                   It will just take a moment to check the details for you.           01:39 PM, 20th Mar                   Reena                   Please accept our full apologies we see that your order has been delayed by 1 day           01:40 PM, 20th Mar                     Dr Neha Gupta                    By when can I accept it to be ready for collection           01:41 PM, 20th Mar                   Reena                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           01:41 PM, 20th Mar                   Reena                   Please allow us some time to do a needful and we will update you by e-mail.           01:41 PM, 20th Mar                     Dr Neha Gupta                    Thanks           01:41 PM, 20th Mar                   Reena                   We would like to inform you that for the return request for order No.9419815561​, the return product has been collected from your side and it has now reached the warehouse.           01:43 PM, 20th Mar                   Reena                   We would like to inform you that for the return request for order No. 9420040611, the return product has been collected from your end.           01:44 PM, 20th Mar                   Reena                   We would like to inform you that your product will take 1 -2 business days from the time we receive your return to conduct a quality check and issue your refund.           01:44 PM, 20th Mar                     Dr Neha Gupta                    Ok           01:45 PM, 20th Mar                   Reena                   Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.           01:45 PM, 20th Mar                     Dr Neha Gupta                    ?           01:45 PM, 20th Mar                   Reena                   Please let us know if we can assist you any other queries.           01:46 PM, 20th Mar                     Dr Neha Gupta                    No that's it, just about this order 9420519112, when can I collect as soon as possible           01:47 PM, 20th Mar                   Reena                   We have forwarded your query to the concern team and will be try to deliver your order as soon as possible.           01:47 PM, 20th Mar                   Reena                   Please be assured that all the necessary actions will be taken to get this issue sorted as soon as possible.           01:47 PM, 20th Mar                   Reena                   Please let us know if we can assist you any other queries.           01:49 PM, 20th Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           01:50 PM, 20th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5897258