Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 20 Mar 2023 06:58:07 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    I received my order yesterday and i want to exchange the size how can i do that ??           10:28 AM, 20th Mar                   Reena                   Good Afternoon Dear Customer, Thank you for contacting Max. This is Reena, How may I assist you today?           10:32 AM, 20th Mar                   Reena                   It will just take a moment to check the details for you.           10:36 AM, 20th Mar                   Reena                   We would like to inform you that we are unable to locate your order id, we would request you to kindly share with us your order id.           10:38 AM, 20th Mar                     User                    2110253652           10:40 AM, 20th Mar                   Reena                   Thank you for sharing your order number.           10:41 AM, 20th Mar                     User                             10:41 AM, 20th Mar                   Reena                   Please know that in order to exchange the item, you can return your Max product to a Max store, and use your cash refund or Credit Note to buy similar or new product right away.           10:43 AM, 20th Mar                   Reena                    However, please know that the price of the item may vary in store because of promotional offers running on website. So, you might have to pay the difference of the item you pick and the credit note.           10:43 AM, 20th Mar                   Reena                   If you do not wish to visit the store, you can contact our customer support team on 0020-225878188 to make a return and to be notified of the refund amount based on our return policy.            10:44 AM, 20th Mar                     User                    So i can refund my money as a credit to my online acount so i can buy the new size again or what           10:44 AM, 20th Mar                     User                    or what           10:45 AM, 20th Mar                   Reena                   We would like to inform you that you can also return your product to the Max store and get refunded.           10:46 AM, 20th Mar                   Reena                   ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.           10:49 AM, 20th Mar                   Reena                   ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund.           10:49 AM, 20th Mar                   Reena                   It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           10:49 AM, 20th Mar                   Reena                   Please let us know if we can assist you any other queries.           10:53 AM, 20th Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           10:57 AM, 20th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5896221