Subject: Ticket Assigned - Conversation with Maria Awais
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 20 Mar 2023 06:37:14 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Maria Awais Maria Awais                    Hi           09:58 AM, 20th Mar                     Maria Awais                    I need help i ordered online           09:58 AM, 20th Mar                     Maria Awais                    But wht i ordered sze not correct           09:58 AM, 20th Mar                     Maria Awais                    I want refund           09:58 AM, 20th Mar                     Maria Awais                    Whts the process           09:58 AM, 20th Mar                     Maria Awais                    ???           09:59 AM, 20th Mar                   Reena                   Good Morning Maria, Thank you for contacting Max. This is Reena, How may I assist you today?           10:13 AM, 20th Mar                     Maria Awais                    I have online order i want to refund           10:14 AM, 20th Mar                     Maria Awais                    Its not that size wht i have ordered           10:14 AM, 20th Mar                   Reena                   It will just take a moment to check the details for you.           10:16 AM, 20th Mar                     Maria Awais                    Can u jst send me my correct order           10:17 AM, 20th Mar                     Maria Awais                    I ordered shirts slim fit but all i got regulat fit           10:17 AM, 20th Mar                   Reena                   We see that you are contacting us regarding the order id 8420500587           10:22 AM, 20th Mar                   Reena                   You can return your Max product to a Max store, and use your cash refund or Credit Note to buy a new product right away.           10:27 AM, 20th Mar                   Reena                   - You can contact our customer support team on 1803316 to make a return and to be notified of the refund amount based on our return policy.           10:28 AM, 20th Mar                   Reena                   - You can also make the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.           10:30 AM, 20th Mar                   Reena                   You can also visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Max store in the Kuwait.           10:33 AM, 20th Mar                   Reena                   - Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.           10:33 AM, 20th Mar                   Reena                   - Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases.           10:33 AM, 20th Mar                   Reena                   f you’ve paid by card, you can receive a refund to your card.           10:33 AM, 20th Mar                   Reena                   Please let us know if we can assist you any other queries.           10:34 AM, 20th Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           10:36 AM, 20th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5896133