Subject: New Reply Received - Shukran
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Mon, 20 Mar 2023 03:55:08 +0000

Hi Reena kumari,  The customer has responded to the ticket.  Shukran  Ticket comment <br>
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<div>From: Ines Ben Aoun &lt;[email-masked]&gt;<br>
<b>Date:</b> 20 March 2023 at 00:55:35 GST<br>
<b>To:</b> [email-masked]<br>
<b>Subject:</b> <b>Fwd: [#5859991] - Shukran</b><br>
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<div dir="ltr"> Dear 
<div>I think I make my self clear by mentioning that when I link my shukran while I logged in in Centerpoint app it shows that my mobile number is associated with other account ( because u give me new card number when I did this in the first place)</div>
<div>In shukran app my information and card number is correct ( picture below)</div>
<div>Just cancel that NEW shukran card number that it's ending 94 it's not mine </div>
<div>My card number is as shown in the picture</div>
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<img alt="image0.jpeg" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTIwOTgyOSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.W3GJgPnRWEoPRNE6iFCIKSGM1Ec5JfFeEph6HT3wx5Q" data-id="2044015209829"><img alt="image2.jpeg" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTIwOTgzMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9._iURGP-c2mlpZrWnhobIpzYzuj-EOcTpj_x3OSUg7W8" data-id="2044015209830"><br>
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<div dir="ltr">Ines Ben Aoun
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<b>From:</b> Landmark Group &lt;[email-masked]&gt;<br>
<b>Date:</b> 19 March 2023 at 11:07:29 GST<br>
<b>To:</b> [email-masked]<br>
<b>Subject:</b> <b>Re: [#5859991] - Shukran</b><br>
<b>Reply-To:</b> Landmark Group &lt;[email-masked]&gt;<br>
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<div dir="ltr">Hi Ines,</div>
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<div dir="ltr" style="">Thank you for reaching out to Centrepoint and giving us the opportunity to assist you.</div>
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We have checked on your account details and see that your Shukran card is not linked. It is pending because the verification step was not completed. <br>
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Your Shukran card has been delinked and unblocked, Now we request you to link your Shukran account again to link your Shukran card, please follow the below steps:<br>
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1- Log in your account.<br>
2- Go to My account &gt; Shukran &gt; Link your account here.<br>
3- Follow the provided steps on the webpage<br>
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We would like to inform that the shukran card can only be linked with one account.</div>
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If you face any issue while linking your Shukran account then please contact the Shukran support team on 800–7485726, or email at [email-masked] to update your card information and then you will be able to receive the verification code to link your
 card successfully.<br>
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<div dir="ltr" style="">Thank you for your understanding and cooperation.</div>
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<div dir="ltr" style="">Feel free to get in touch with us for further assistance.</div>
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<div dir="ltr" style="">Thank You,</div>
<div dir="ltr" style="">Centrepoint Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5859991