Subject: Note Added - [#5856407] Returns
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sun, 19 Mar 2023 13:31:38 +0000

Hi ,    FarEye Support added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5856407    Subject:  Returns   Requester: abdullah    Note Content:   <div style="font-family:trebuchet ms, arial, sans-serif; font-size:13px">
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<div dir="ltr">Dear Reena,</div>
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<div dir="ltr">This is to inform you that the shared order is in the Delivery Assignment tab. Kindly ask the driver to perform the further task to proceed with delivery. </div>
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<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjQxMzYyNjg4MDMsImRvbWFpbiI6ImZhcmV5ZS5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6MjExODU3fQ.OtLO0VCU1XUmX_ZhvSedb_Ttz9oGWrU6Nrh4o-Ean50" style="width: auto" class="fr-fic fr-fil fr-dib" data-id="24136268803"></div>
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<div style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>
<br style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'><span dir="ltr" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>As of now, we are proceeding with ticket #369857 closure. Below is the summary for your reference.</span><br style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'><br style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'><span dir="ltr" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>Issue Raised:- Status update</span><br style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif' dir="ltr">Solution Provided:- Already at Delivery Assignment</span><br style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>Root Cause or RCA id:- NA</span><br style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>Is Permanent Solution Required:- NA</span><br style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>Permanent Solution (If Any):- NA</span><br style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>JIRA ID:- NA</span>
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<div style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'><span rel="tempredactor">Should you need any further information, please do not hesitate to contact us at <a href="mailto:[email-masked]" rel="noreferrer" style="color: rgb(17, 85, 204)" target="_blank">[email-masked]</a> or +91-70-6595-6595.</span></div>
<div style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'><span rel="tempredactor"> </span></div>
<div style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'><span rel="tempredactor">After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you with an even better experience.</span></div>
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<div style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'><span rel="tempredactor"><span style="font-weight: 700">Please provide your valuable feedback.</span></span></div>
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<div style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'><span dir="ltr" rel="tempredactor">An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. A permanently closed incident cannot be reopened and the customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.</span></div>
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<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/369857" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/369857</a></span>
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<div><em><strong>Kind regards,</strong></em></div>
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<em><br></em><table border="0" cellpadding="0" cellspacing="0" style='border-collapse: collapse; border: none; background-color: rgb(255, 255, 255); max-width: 330px; color: rgb(0, 0, 0); font-family: "Times New Roman"; font-size: medium; width: 330px'><tbody style="box-sizing: border-box">
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<tr><td class="current" style="box-sizing: border-box; font-size: 20px; font-weight: bold; color: rgb(1, 42, 54)">Shashi Kumar</td></tr>
<tr style="box-sizing: border-box"><td style="color: rgb(132, 157, 160); height: 20px">Technical Engineer</td></tr>
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<td style="box-sizing: border-box; padding: 0px"><a href="tel:+91%207065956595" rel="noreferrer" style="box-sizing: border-box; color: rgb(132, 157, 160); word-break: normal; overflow-wrap: break-word" target="_blank">+917065956595</a></td>
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<td style="box-sizing: border-box; padding: 0px; text-align: center" width="30"><a href="https://tools.fareye.com/generate-signature/signature#" rel="noreferrer" style="box-sizing: border-box; color: rgb(44, 92, 197); word-break: normal; overflow-wrap: break-word" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/zone.png" alt="call" width="16" style="box-sizing: border-box" class="fr-fic fr-dii"></a></td>
<td style="box-sizing: border-box; padding: 0px; color: rgb(132, 157, 160)">India (IST)</td>
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<td style="box-sizing: border-box; padding: 0px; text-align: center" width="30"><a href="https://tools.fareye.com/generate-signature/signature#" rel="noreferrer" style="box-sizing: border-box; color: rgb(44, 92, 197); word-break: normal; overflow-wrap: break-word" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/web.png" alt="call" width="16" style="box-sizing: border-box" class="fr-fic fr-dii"></a></td>
<td style="box-sizing: border-box; padding: 0px"><a href="https://www.fareye.com/" rel="noreferrer" style="box-sizing: border-box; color: rgb(132, 157, 160); word-break: normal; overflow-wrap: break-word" target="_blank">www.fareye.com</a></td>
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<tr style="box-sizing: border-box"><td style="box-sizing: border-box; padding: 0px; font-size: 4px">    </td></tr>
<tr style="box-sizing: border-box"><td style="box-sizing: border-box; padding: 0px"><a href="https://tools.fareye.com/bannerredirect" rel="noreferrer" style="box-sizing: border-box; color: rgb(44, 92, 197); text-decoration-line: underline; word-break: normal; overflow-wrap: break-word" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/signature-banner.gif" width="100%" alt="Banner" style="box-sizing: border-box; max-width: 330px" class="fr-fic fr-dii"></a></td></tr>
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<div class="freshdesk_quote">
                          <blockquote class="freshdesk_quote">
                            On
                            Sun, 19 Mar at  1:34 PM
                            <span class="separator">,  FarEye Support &lt;[email-masked]&gt;  wrote:
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<div dir="ltr">Dear Reena,</div>
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<div dir="ltr">Greetings from FarEye!<br><br>We would like to inform you that we have received your concern regarding order status update and we are working on the same. We will get back to you as soon as we have an update or need any details to proceed further.<br>
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<div><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'><br></span></div>
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<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/369857" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/369857</a></span>
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<div dir="ltr" style="box-sizing: border-box; word-break: break-word"><div style="box-sizing: border-box; word-break: break-word; overflow: auto"><table border="0" cellpadding="0" cellspacing="0" style='word-break: normal; max-width: 330px; border: none; color: rgb(0, 0, 0); font-family: "Times New Roman"; font-size: medium; width: 330px'><tbody style="box-sizing: border-box">
<tr style="box-sizing: border-box"><td style="box-sizing: border-box; padding: 0px; font-family: arial; font-size: 12px; width: 330px; max-width: 330px"><table border="0" cellpadding="0" cellspacing="0" style="word-break: normal"><tbody style="box-sizing: border-box"><tr style="box-sizing: border-box">
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<tr style="box-sizing: border-box"><td style="font-size: 20px; font-weight: bold; color: rgb(1, 42, 54)">Vaibhav Thathola</td></tr>
<tr style="box-sizing: border-box"><td style="box-sizing: border-box; padding: 0px; font-size: 12px; font-family: arial; color: rgb(132, 157, 160); height: 20px">Technical Engineer</td></tr>
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<td width="10" style="box-sizing: border-box; padding: 0px"></td>
<td width="5" style="box-sizing: border-box; padding: 0px; border-left: 1px solid rgb(205, 220, 224)"></td>
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<tr style="box-sizing: border-box">
<td style="box-sizing: border-box; padding: 0px; text-align: center" width="30"><a href="https://tools.fareye.com/generate-signature/signature#" rel="noreferrer" style="box-sizing: border-box; color: rgb(44, 92, 197); word-break: normal; overflow-wrap: break-word" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/mob.png" alt="call" width="11" style="box-sizing: border-box" class="fr-fic fr-dii"></a></td>
<td style="box-sizing: border-box; padding: 0px"><a href="tel:91%2070-6595-6595" rel="noreferrer" style="box-sizing: border-box; color: rgb(132, 157, 160); word-break: normal; overflow-wrap: break-word" target="_blank">91 70-6595-6595</a></td>
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<td style="box-sizing: border-box; padding: 0px; text-align: center" width="30"><a href="https://tools.fareye.com/generate-signature/signature#" rel="noreferrer" style="box-sizing: border-box; color: rgb(44, 92, 197); word-break: normal; overflow-wrap: break-word" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/zone.png" alt="call" width="16" style="box-sizing: border-box" class="fr-fic fr-dii"></a></td>
<td style="box-sizing: border-box; padding: 0px; color: rgb(132, 157, 160)">India (IST)</td>
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<td style="box-sizing: border-box; padding: 0px; text-align: center" width="30"><a href="https://tools.fareye.com/generate-signature/signature#" rel="noreferrer" style="box-sizing: border-box; color: rgb(44, 92, 197); word-break: normal; overflow-wrap: break-word" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/web.png" alt="call" width="16" style="box-sizing: border-box" class="fr-fic fr-dii"></a></td>
<td style="box-sizing: border-box; padding: 0px"><a href="https://www.fareye.com/" rel="noreferrer" style="box-sizing: border-box; color: rgb(132, 157, 160); word-break: normal; overflow-wrap: break-word" target="_blank">www.fareye.com</a></td>
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<tr style="box-sizing: border-box"><td style="box-sizing: border-box; padding: 0px"><a href="https://tools.fareye.com/bannerredirect" rel="noreferrer" style="box-sizing: border-box; color: rgb(44, 92, 197); word-break: normal; overflow-wrap: break-word" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/signature-banner.gif" width="100%" alt="Banner" style="box-sizing: border-box; max-width: 330px" class="fr-fic fr-dii"></a></td></tr>
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<td style="box-sizing: border-box; padding: 0px" width="30"><a href="https://www.linkedin.com/company/fareye/" rel="noreferrer" style="box-sizing: border-box; color: rgb(44, 92, 197); word-break: normal; overflow-wrap: break-word" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/linkedin.png" alt="Linkedin" width="20" style="box-sizing: border-box" class="fr-fic fr-dii"></a></td>
<td style="box-sizing: border-box; padding: 0px" width="30"><a href="https://twitter.com/fareye" rel="noreferrer" style="box-sizing: border-box; color: rgb(44, 92, 197); word-break: normal; overflow-wrap: break-word" target="_blank"><img src="https://tools.fareye.com/generate-signature/images/twitter.png" alt="Linkedin" width="20" style="box-sizing: border-box" class="fr-fic fr-dii"></a></td>
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<div class="freshdesk_quote">
                          <blockquote class="freshdesk_quote">
                            On
                            Sun, 19 Mar at  1:07 PM
                            <span class="separator">,  Landmark Group &lt;[email-masked]&gt;  wrote:
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<div dir="ltr">Hi Team,</div>
<div dir="ltr"><br></div>
<div><span dir="ltr"><div dir="ltr">Problem Statement: Delivery status not updated</div>
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<div dir="ltr">Order Date :Mar 12, 2023</div>
<div dir="ltr">Order ID:9419209008</div>
<div dir="ltr">Tracking ID:FP031323003248</div>
<div> </div>
<div dir="ltr">Assistance Required: Please update the status of the order.</div>
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<div dir="ltr">Issue Description:Customer received the order but the order status is still showing order in progress.</div>
<div dir="ltr"> </div>
<div dir="ltr">Regards,</div>
<div dir="ltr">Reena</div></span></div>
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