Subject: Note Added - [#5871953] Delivery
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sun, 19 Mar 2023 12:43:42 +0000

Hi ,    Kasim | ECOM added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5871953    Subject:  Delivery   Requester: Amooni I    Note Content:   <div class="WordSection1">
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:#1F4E79'>Duly Noted, we will arrange within requested hours.</span></div>
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<a href="https://elite-co.com/" target="_blank" rel="noreferrer"><span style="color:#337AB7;text-decoration:none"><img width="82" height="40" id="Picture_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTE4MDc0OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.xHnj3WA2c1JVuzlgrWV7wY_Z6DfCTG2RY8_yVkxw0Qw" data-id="2044015180748" alt="logo"></span></a><span style='font-family:"Verdana","sans-serif";color:#444444;mso-fareast-language:#4C09'></span>
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<span style='font-size:10.0pt;line-height:105%;font-family:"Verdana","sans-serif";color:#1F3862;mso-fareast-language:#4C09'>Rusayl Industrial Estate</span><span style='font-size:10.0pt;line-height:105%;font-family:"Verdana","sans-serif";color:#1F3862;mso-fareast-language:#4C09'>,<br></span><span style='font-size:10.0pt;line-height:105%;font-family:"Verdana","sans-serif";color:#1F3862;mso-fareast-language:#4C09'>      Muscat, </span><span style='font-size:10.0pt;line-height:105%;font-family:"Verdana","sans-serif";color:#002060;mso-fareast-language:#4C09'>Sultanate of</span><span style='font-size:10.0pt;line-height:105%;font-family:"Verdana","sans-serif";color:#002060;mso-fareast-language:#4C09'></span>
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<a href="https://www.linkedin.com/company/the-elite-co/" target="_blank" rel="noreferrer"><span style="color:#337AB7;text-decoration:none"><img width="19" height="19" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTE4MDc0OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.tPt27SYbVHekPtKDORiPfkIg9TbPl68tzd8e1Y45DJk" data-id="2044015180749" alt="linkedin icon"></span></a><a href="https://instagram.com/elite_co_me?igshid=YmMyMTA2M2Y=" target="_blank" rel="noreferrer"><span style="color:#337AB7;text-decoration:none"><img width="19" height="19" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTE4MDc1MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.c_VOKVVPGEfkcIwRWPJBFL2IsLAK41m9D6kRzl2iyPQ" data-id="2044015180750" alt="instagram icon"></span></a><span style="color:#1F3864;mso-fareast-language:#4C09"></span>
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<b><span style='font-size:14.0pt;line-height:105%;font-family:"Verdana","sans-serif";color:#1F3862;mso-fareast-language:#4C09'>Kasim Mohammed</span></b><b><span lang="en-AE" style='font-size:14.0pt;line-height:105%;font-family:"Verdana","sans-serif";color:#1F3862;mso-fareast-language:#4C09'></span></b>
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<span style='font-size:9.0pt;line-height:105%;font-family:"Verdana","sans-serif";color:#1F3864;mso-fareast-language:EN-IN'>Operations</span><b><span style='font-size:14.0pt;line-height:105%;font-family:"Verdana","sans-serif";color:#1F3862;mso-fareast-language:#4C09'></span></b>
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<span style='font-size:10.0pt;line-height:105%;font-family:"Verdana","sans-serif";color:#1F3862;mso-fareast-language:#4C09'>Phone:+</span><span style='font-size:9.0pt;line-height:105%;font-family:"Verdana","sans-serif";color:#1F3864;mso-fareast-language:EN-IN'>968 24442800</span><span style='font-size:10.0pt;line-height:105%;font-family:"Verdana","sans-serif";color:#1F3862;mso-fareast-language:#4C09'><br>Mobile: +</span><span style='font-size:9.0pt;line-height:105%;font-family:"Verdana","sans-serif";color:#1F3864;mso-fareast-language:EN-IN'>968 96342995</span><span style='font-family:"Verdana","sans-serif";color:#444444;mso-fareast-language:#4C09'></span>
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<span style='font-size:11.0pt;line-height:105%;font-family:"Calibri","sans-serif";color:#1F4E79'><a href="http://www.elite-co.com/" target="_blank" rel="noreferrer"><span style='font-size:10.0pt;line-height:105%;font-family:"Verdana","sans-serif";color:#1F3862;mso-fareast-language:#4C09'>www.elite-co.com</span></a></span><span style="color:#1F3864;mso-fareast-language:#4C09"></span>
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<b><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:#70AD47;background:white;mso-fareast-language:#4C09'>TRUST</span></b><b><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:#70AD47;mso-fareast-language:#4C09'> </span></b><b><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:#500050;mso-fareast-language:#4C09'>|<span style="background:white"> </span></span></b><b><span lang="EN-IN" style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:#5B9BD5;mso-fareast-language:#4C09'>CUSTOMER CENTRICITY</span></b><b><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:#5B9BD5;mso-fareast-language:#4C09'> </span></b><b><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:#500050;mso-fareast-language:#4C09'>|</span></b><b><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:#ED7D31;mso-fareast-language:#4C09'> <span style="background:white">INNOVATION</span> </span></b><b><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:#500050;mso-fareast-language:#4C09'>| </span></b><b><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:#44546A;background:white;mso-fareast-language:#4C09'>ACTION BIAS</span></b><b><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:#44546A;mso-fareast-language:#4C09'> </span></b><b><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:#500050;mso-fareast-language:#4C09'>| </span></b><b><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:black;background:white;mso-fareast-language:#4C09'>EXCELLENCE</span></b><b><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:#999999;background:white;mso-fareast-language:#4C09'></span></b>
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<span lang="EN-IN" style='font-size:8.0pt;font-family:"Verdana","sans-serif";color:#868686;mso-fareast-language:EN-IN'>The information in this message is confidential and is restricted only for the individual(s) copied above.</span><span lang="EN-IN" style='font-size:8.0pt;font-family:"Calibri","sans-serif";color:black;mso-fareast-language:EN-IN'></span>
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<span lang="EN-IN" style='font-size:8.0pt;font-family:"Verdana","sans-serif";color:#868686;mso-fareast-language:EN-IN'>If you are not the intended recipient, you are hereby notified that any use of this message or attachment(s) is strictly prohibited.</span><span lang="EN-IN" style='font-size:8.0pt;font-family:"Calibri","sans-serif";color:black;mso-fareast-language:EN-IN'></span>
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<div>From:<span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> Landmark Group [mailto:[email-masked]] <br><b>Sent:</b> 19 March, 2023 1:54 PM<br><b>To:</b> [email-masked]<br><b>Cc:</b> [email-masked]<br><b>Subject:</b> Fwd: [#5871953] - Delivery</span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>Problem Statement: Change of delivery  time</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>Order Date : Mar 15, 2023</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>Order ID: 1719715116 </span></div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>Assistance Required:  Urgent delivery</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>Issue Description:  The customer wants the order to be delivered between 8:00 am and 4:00 pm. Please deliver accordingly.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>Regards,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>​Reena</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>On Sun, 19 Mar at 12:38 PM <span class="separator">, Amooni I &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote: </span></span><span class="separator"></span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>You can deliver me in morning time please 8 A.M to 4 P.M Thanks </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>On Sun, 19 Mar 2023, 12:28 Centrepoint, &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>Hi khwankaew,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>Thank you for contacting Centrepoint.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>We sincerely apologise for the inconvenience caused to you.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>Please let us know your convenient delivery time and we will forward your request to the courier team and they will arrange accordingly.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>We appreciate your patience and understanding. </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>Feel free to reach out to us if you need any further assistance.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>Thanks,</span></div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>Centrepoint Support Team<br><br></span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'><br></span><span style='font-size:1.0pt;font-family:"fdtktid","serif";color:white'>5871953:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'> </span>
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