Subject: New Reply Received - Delivery
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sun, 19 Mar 2023 12:41:19 +0000

Hi Reena kumari,  The customer has responded to the ticket.  Delivery  Ticket comment <div class="ydp5425f7feyahoo-style-wrap" style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px">
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<div dir="ltr">i don't get the items and o nifty the amount will refound to my account that mean you Delivery very bad</div>
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<span style="color:rgb(0, 0, 0);font-family:helvetica, arial, sans-serif;line-height:16.64px;white-space:pre-wrap">Thanks &amp; Best Regards </span><div style="color:rgb(0, 0, 0);font-family:Helvetica, Arial, sans-serif;font-size:16px"><span style="font-family:helvetica, arial, sans-serif;font-size:13px;line-height:16.64px;white-space:pre-wrap">Hafid G. Balfakih</span></div>
<div dir="ltr" style="color:rgb(0, 0, 0);font-family:Helvetica, Arial, sans-serif;font-size:16px"><span style="font-family:helvetica, arial, sans-serif;font-size:13px;line-height:16.64px;white-space:pre-wrap">CEO of Balfakih For Security Solutions </span></div>
<div dir="ltr" style="color:rgb(0, 0, 0);font-family:Helvetica, Arial, sans-serif;font-size:16px"><span style="font-family:helvetica, arial, sans-serif;font-size:13px;line-height:16.64px;white-space:pre-wrap">Rep Of Yemen Aden City Almuala Mine St </span></div>
<div style="color:rgb(0, 0, 0);font-family:Helvetica, Arial, sans-serif;font-size:16px"><span style="font-family:helvetica, arial, sans-serif;font-size:13px;line-height:16.64px;white-space:pre-wrap">Tel:+967-2-241000 </span></div>
<div style="color:rgb(0, 0, 0);font-family:Helvetica, Arial, sans-serif;font-size:16px"><span style="font-family:helvetica, arial, sans-serif;font-size:13px;line-height:16.64px;white-space:pre-wrap">Fax: +967-2-240397</span></div>
<div style="color:rgb(0, 0, 0);font-family:Helvetica, Arial, sans-serif;font-size:16px"><span style="font-family:helvetica, arial, sans-serif;font-size:13px;line-height:16.64px;white-space:pre-wrap">Mobile &amp; WhatsApp:+967-733321999</span></div>
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<span style="font-family:helvetica, arial, sans-serif;font-size:13px;line-height:16.64px;white-space:pre-wrap">Email: [email-masked]</span><span style="font-family:helvetica, arial, sans-serif;font-size:13px;line-height:16.64px;white-space:pre-wrap">m</span>
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<span style="font-family:helvetica, arial, sans-serif;font-size:13px;line-height:16.64px;white-space:pre-wrap">URL: </span><a href="http://www.bfsec.com/" style="color:rgb(25, 106, 212);text-decoration-line:underline;cursor:pointer;font-family:helvetica, arial, sans-serif;font-size:13px;line-height:16.64px;white-space:pre-wrap" rel="noreferrer" target="_blank">WWW.BFSEC.COM</a>
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<div style="color:rgb(0, 0, 0);font-family:Helvetica, Arial, sans-serif;font-size:16px"><span style="font-family:helvetica, arial, sans-serif;font-size:13px;line-height:16.64px;white-space:pre-wrap">Djibouti office: Rage Electronics</span></div>
<div style="color:rgb(0, 0, 0);font-family:Helvetica, Arial, sans-serif;font-size:16px"><span style="font-family:helvetica, arial, sans-serif;font-size:13px;line-height:16.64px;white-space:pre-wrap">Tel: +25312661352</span></div>
<div style="color:rgb(0, 0, 0);font-family:Helvetica, Arial, sans-serif;font-size:16px"><span style="font-family:helvetica, arial, sans-serif;font-size:13px;line-height:16.64px;white-space:pre-wrap">Mobile: +253-77221100</span></div>
<div dir="ltr" style="color:rgb(0, 0, 0);font-family:Helvetica, Arial, sans-serif;font-size:16px"><span style="font-family:helvetica, arial, sans-serif;line-height:16.64px;white-space:pre-wrap"><span style="font-size:13px">UAE Office:  </span><span style="font-size:13px">Balfakih For Security Solutions MENA LLE.  </span><div style="padding:0px;margin:0px;cursor:text;font-family:sans-serif"><font>Creative Tower, PO Box 442, Fujairah, </font></div>
<div style="padding:0px;margin:0px;cursor:text;font-family:sans-serif"><font>United Arab Emirates. Office 1309,13th Floor</font></div>
<div style="padding:0px;margin:0px;cursor:text;font-family:sans-serif"><font>Creative City, Fujairah
TEL: +971505844939</font></div></span></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sunday, March 19, 2023 at 09:21:45 AM GMT+3, Landmark Group &lt;[email-masked]&gt; wrote:
                
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5849558</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="ltr">Reena kumari : </div>
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<div dir="ltr">Dear Customer,</div>
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<br>Thank you for reaching out to Centrepoint and giving us the opportunity to assist you.</div>
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<div>We sincerely apologize for any inconvenience caused to you.</div>
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<div dir="ltr">We would like to inform you regarding the order id 9418023359 that our courier partner tried to contact you on +971505844939 thrice on 3 different days but without success.</div>
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<div>The courier has now sent the items back to the warehouse. Now, we would request you to order these items again from our website. </div>
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<div dir="ltr">We would like to inform you that we have processed the refund of amount AED 756 on 17/3/2023 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days. <br>
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<div dir="ltr">We would request you to kindly confirm with us that you have been contacted by the courier agent or not.</div>
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<div>We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.</div>
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<div dir="ltr">Thank You,</div>
<div dir="ltr">Centrepoint Support Team</div>
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        </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5849558