Subject: New Reply Received - Delivery
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sun, 19 Mar 2023 08:00:56 +0000 (UTC)

Hi Reena kumari,  The customer has responded to the ticket.  Delivery  Ticket comment <div dir="auto">Dear Splash Team,</div>
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<div dir="auto">Greetings of the day!</div>
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<div dir="auto">Your delivery team had only called me once and that was on 13th wherein the expected delivery was last 11th of March but as per the report no answer from me. I don’t want to make any issue regarding this but please tell your delivery agent to be honest when putting a report. </div>
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<div dir="auto">Kindly find attached photo for your reference.<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTE2NTg5MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.pVd0pUM56UnyHLcrXG-wktZabv3We54iaVxWnmkX6Iw" data-id="2044015165891" style="max-width: 100%"></div>
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<div dir="auto">Thanks &amp; Regards,</div>
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<div dir="auto">Christine</div>
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<div><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, 19 Mar 2023 at 09:27 Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;padding-left:1ex;border-left-color:rgb(204,204,204)"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Hi Christine,</div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br style="box-sizing:border-box"></div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Thank you for shopping at Splash.</div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br></div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Please accept our full apologies for the inconvenience we have caused you, this is definitely not the experience we wish you to have when shopping on our website.</div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br></div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>We have checked and as we can see the courier partner tried to contact you on the contact number +971582639761 shared when placing the order thrice on 3 different days but didn't receive any response from your end.<br><br>The courier has now sent the items back to the warehouse. Unfortunately once the items have already been initiated as a return we are unable to reship the items. Once the items are received at the warehouse, a refund for the same will be processed and you will receive an email notification for the same.<br><br>We would request you to please simply order the same items again from our website if available.<br><br>We also would like to inform you that we have processed the refund of amount AED 22.25 on 18/3/2023 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.</div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br></div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Kindly confirm us if you have received call from our courier team or not.</div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<br>We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.<br><br>Thank You,<br>Splash Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5864254