Subject: New Reply Received - Re: Sorry, we had to cancel part of your order.
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 19 Mar 2023 06:58:20 +0000

Hi Reena kumari,  The customer has responded to the ticket.  Re: Sorry, we had to cancel part of your order.  Ticket comment <div>Thank you for the clarification.</div>
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<div>On Sun, 19 Mar 2023 at 9:13 AM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">Hi Lucy,<div dir="ltr"><br></div>
<div dir="ltr">Thanks for reaching out to Centrepoint and giving us the opportunity to help you.<br><br>We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.<br><br>This order is not cancelled, during quality check we found out that 1 item was not in a good condition to be sold and this was the last of their stock hence we took it out of your order and refunded you for it. You are still going to receive the remaining items. <br><br>We will not be happy either if you receive bad item in your order, this is the reason why this item was cancelled and you received a notification regarding the same item.</div>
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<div dir="ltr">You will receive the refund for the amount QAR 85.00 onto your original payment method within 7-14 businiess days.<br><br>Our delivery partner will call you before delivering these items.<br><br>Hope this helps and have a great evening! Stay Safe!<br><br>Thank You,</div>
<div dir="ltr">Centrepoint Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5871441