Subject: New Reply Received - Re: ﻿ Sorry, we had to cancel part of your order.
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 19 Mar 2023 06:44:15 +0000

Hi Reena kumari,  The customer has responded to the ticket.  Re: 	Sorry, we had to cancel part of your order.   Ticket comment <div>
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<div>Dear,</div>
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<div dir="ltr">Centre is a reputed firm and strange there is no option to choose the replacement item. Kindly make an option to change the item. If I need to order the bag only you people will charge me the logistic cost. So please make an option if the item
 is not available to choose the different one.</div>
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<div dir="ltr">Thanks</div>
<div dir="ltr">Suhayin </div>
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<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Sunday, March 19, 2023 10:31:36 AM<br>
<b>To:</b> Nanayamthotungal Suhayin &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#5871621] - Re:  Sorry, we had to cancel part of your order.
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<div dir="ltr">Hi Suhayin.</div>
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<div dir="ltr">Thanks for reaching out to Centrepoint.<br>
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<div dir="ltr">We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.</div>
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<div dir="ltr">This order is not cancelled, during quality check we found out that one item was not in a good condition to be sold and that was the last of their stock hence we took that out of your order and refunded you for the same. You are still going to
 receive the remaining items. </div>
<div dir="ltr">We will not be happy either if you receive bad items in your order, this is the reason why this item was cancelled and you received a notification regarding the same item.</div>
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<div>Our delivery partner will call you before delivering these items.</div>
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<div>Hope this helps and have a great evening! Stay Safe!</div>
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<div dir="ltr">Thanks</div>
<div dir="ltr">Centrepoint Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5871621