Subject: Note Added - [#5809963]
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 18 Mar 2023 15:11:45 +0000

Hi ,    Max Marina Mall added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5809963    Subject:     Requester: Harsha    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear Team , </div>
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<div class="MsoNormal">We had called the customer but customer not picked up , As per policy we cant return under ware , if its quality issue we can do the process ,
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<div class="MsoNormal">Please send the customer to store , will check if the items having quality issue will exchange only ,
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<div class="MsoNormal"><span style="color:#0070C0">Thanks &amp; Regards,</span></div>
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<div class="MsoNormal"><span style="color:#0070C0">S.Hashem Alwadaei </span></div>
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<div class="MsoNormal"><span style="color:#0070C0">Max,Marina . </span></div>
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<div class="MsoNormal"><span style="color:#0070C0">Tel : +973-17232001</span></div>
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<span style='font-size:12.0pt;font-family:"Helv",sans-serif;color:blue'><img width="65" height="20" style="width:.677in;height:.2083in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTEzMzU0OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.s1enjUKrR5hsuYpqsOTZyWEOW2pHo36mTmYHR1RY4WE" data-id="2044015133549"></span><span style='font-size:10.0pt;font-family:"Helv",sans-serif;color:blue'></span>
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<div>From: Max &lt;[email-masked]&gt; <br>
<b>Sent:</b> Saturday, March 18, 2023 5:06 PM<br>
<b>To:</b> Mansoor Veluthandiyil &lt;[email-masked]&gt;; Max Marina Mall &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked]; Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5809963] -</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Hi Team,</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Kindly update us on the following issue.</span></div>
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Customer details,<br>
Customer name: Harsha haridas<br>
Customer contact no+97333025610<br>
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The customer has contacted us regarding the product that was bought from MAX store but the customer informed us that this item is over size for the customer by looking at it and the customer wants to return the item.<br>
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Unfortunately this item is non returnable but the product is still in original packaging.<br>
Kindly assist us to to resolve this case ASAP.<br>
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The photos of packaging and the bills are also attached. </span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> </span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Tue, 14 Mar at 2:01 PM
<span class="separator">, Mansoor &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style="font-size:12.0pt;color:black">Dear Hashem,</span><span style="font-size:12.0pt;color:black"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:12.0pt;color:black">FYI.</span></div>
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<b><i><span style='font-size:12.0pt;font-family:"Abadi",sans-serif;color:#595959'>Thanks and Regards,</span></i></b><span style="color:black">
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<b><i><span style='font-size:12.0pt;font-family:"Abadi",sans-serif;color:#404040'>Mansoor MV</span></i></b><span style="color:black">
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<b><i><span style='font-size:12.0pt;font-family:"Abadi",sans-serif;color:#404040'>Store Manager</span></i></b><b><i><span style='font-size:12.0pt;font-family:"Abadi",sans-serif;color:#4472C4'><br>
</span></i></b><b><i><span style='font-size:12.0pt;font-family:"Abadi",sans-serif;color:#404040'>MAX Fashion Oasis East Riffa</span></i></b><span style="color:black">
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<b><i><span style='font-size:12.0pt;font-family:"Abadi",sans-serif;color:#404040'>Mob: 33885001</span></i></b><span style="color:black">
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<b><i><span style='font-size:12.0pt;font-family:"Abadi",sans-serif;color:#404040'>(T) 00973-17495092</span></i></b><span style="color:black">
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<b><i><span style='font-size:12.0pt;font-family:"Abadi",sans-serif;color:#404040;background:white'>"</span></i></b><b><i><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:#404040;background:white'>
</span></i></b><b><i><span style='font-size:12.0pt;font-family:"Abadi",sans-serif;color:#404040;background:white'>Teamwork makes what's impossible to do alone possible</span></i></b><b><i><span style='font-size:12.0pt;font-family:"Abadi",sans-serif;color:#404040;background:white'>"</span></i></b><span style="color:black">
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>From: Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Sunday, March 12, 2023 7:18 PM<br>
<b>To:</b> Mansoor Veluthandiyil &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5809963] - </span></div>
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<b><i><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:indianred'>CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Team,<br>
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Customer details,<br>
Customer name: Harsha haridas<br>
Customer contact no+97333025610<br>
<br>
The customer has contacted us regarding the product that was bought from MAX store but the customer informed us that this item is over size for the customer by looking at it and the customer wants to return the item.<br>
<br>
Unfortunately this item is non returnable but the product is still in original packaging.<br>
Kindly assist us to to resolve this case ASAP.<br>
<br>
The photos of packaging and the bills are also attached. </span></div>
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