Subject: Note Added - [#5846541] Complaint against supervisor
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 18 Mar 2023 14:05:04 +0000

Hi ,    Byron Dias added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5846541    Subject:  Complaint against supervisor   Requester: Rajiv Kumar    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi Support Team , </div>
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<div class="MsoNormal">I spoke to the customer myself and apologized for the inconvenience, Amit had also done the same on the floor, which the customer acknowledged
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<div class="MsoNormal">I have spoken to Seema, as per her she tried to help the customer, and got the staff to clear the trial room, however customer was still not happy, as he felt that she was ignoring him, as per her she had gone to inform the staff to clear
 the trial room, I have discussed with her, she has called and apologized to the customer
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<div class="MsoNormal">Thanks &amp; Regards</div>
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<div class="MsoNormal">Byron Dias</div>
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<div class="MsoNormal">Area Manager Max </div>
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<div class="MsoNormal">00971565458574</div>
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<div>From: Mayur Hotwani &lt;[email-masked]&gt;
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<b>Sent:</b> Friday, March 17, 2023 12:16 PM<br>
<b>To:</b> Byron Dias &lt;[email-masked]&gt;<br>
<b>Cc:</b> Lloyd Rudolph Maistry &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5846541] - Complaint against supervisor</div>
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<div class="MsoNormal">Hi Byron,</div>
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<div class="MsoNormal">Can you address the issue and inform the customer accordingly on further action from our end.</div>
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<div class="MsoNormal">Mayur</div>
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<div class="MsoNormal">Get <a href="https://aka.ms/o0ukef" rel="noreferrer">Outlook for iOS</a>
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<b>From:</b> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Friday, March 17, 2023 12:12 PM<br>
<b>To:</b> Mayur Hotwani<br>
<b>Cc:</b> Lloyd Rudolph Maistry; Escalations Dxbteam<br>
<b>Subject:</b> Fwd: [#5846541] - Complaint against supervisor</div>
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<div class="MsoNormal"><span style="font-size:10.5pt">Hi Team,<br>
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Problem Statement: ​Store Complaint<br>
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<div class="MsoNormal"><span style="font-size:10.5pt">Name:- Rajiv Kumar</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;color:#183247">Mobile Number:- 0555867013</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;color:#183247">Date:- 12/03/2023</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;color:#183247">Time:- 05:00pm</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt">Venue:- Dalma Mall, Abu Dhabi</span></div>
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Assistance Required: Need Urgent Assistance<br>
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Issue Description: Customer is reporting that "This is to bring to your kind attention about the misbehavior of your supervisor during my visit to your showroom in the Dalma Mall, Abu Dhabi last Sunday".</span></div>
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<span style="font-size:10.5pt;color:#183247">"My wife visited the trial room and there was an unhygienic condition and poor housekeeping inside the trial room. Then we immediately informed the store supervisor Miss Seema. But when we confronted
 her in order to address the issues, she was completely ignoring us and not ready to listen to us properly and left the area".</span><span style="font-size:10.5pt"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;color:#183247">'Subsequently, I called her again but she completely ignored me by saying we have only one worker for housekeeping staff and this the management problem'.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;color:#183247">"However, it is very strange for me that you assigned such staff as a supervisor who does not know how to deal with the customer/address the issues".</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;color:#183247">"Furthermore, the issue  has also been addressed to Store Manager Mr. Amit and he apologised for her behaviour. Please verify the issues through CCTV footage to get the clear pictures.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;color:#183247">Kindly look into it and do needful.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt">Regards,<br>
Reena</span></div>
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