Subject: New Reply Received - Returns
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sat, 18 Mar 2023 08:49:33 +0000 (UTC)

Hi Reena kumari,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto">That's great, thank you very much. </div>
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<div>On Sat, Mar 18, 2023, 12:08 PM Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Tayyaba,</div>
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<div dir="ltr">Thank you for reaching out to Splash and giving us the opportunity to assist you.</div>
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<div>We are truly sorry to hear that you were not assisted properly by our store staff member. This is surely not the experience we want our customers to have when they shop with us. </div>
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<div>We take matters like these very seriously. We have now forwarded the feedback to our store and they are surely going to take a strict action on this. </div>
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<div dir="ltr">We  have checked from our end we see that you have already retuned your item at the store we have processed the refund of amount AED 204 as cash value regarding the order id 9418326579.</div>
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<div>We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.</div>
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<div dir="ltr">Thank You,</div>
<div dir="ltr">Splash Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5853054