Subject: New Reply Received - Re: Your refund is on its way
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 18 Mar 2023 08:34:29 +0000

Hi Reena kumari,  The customer has responded to the ticket.  Re: Your refund is on its way  Ticket comment <div><div><div>
<div dir="auto">Dear team,</div>
<div dir="auto"><br></div>
<div dir="auto">I had made the purchase of 175.50 online and had exchanged all the items in the store. Exchage amounted AED. 112.50 and I was issued a credit note worth of 63.00. I tried using the credit note later but the order was not processed (Please find the screen shot attached). </div>
<div dir="auto">Upon trying to use the voucher again, it showed the notification that it cannot be redeemed. </div>
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<div dir="auto">In short, I have’nt made use of the credit voucher which was issued.</div>
<div dir="auto">Please do the needful to resolve the issue.<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTExMzUwMiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.-EvUOpbsi0bH8ZTg2TGV1knFVWEGLI54AjQMKhuawg0" data-id="2044015113502" style="max-width: 100%"></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, 18 Mar 2023 at 12:13 PM Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Hi Hency,<br><br>Thank you for contacting Centrepoint.<br> <br>We sincerely apologies for the inconvenience caused to you.<br><br>We have been notified by the concern team that the voucher is already partially used at the store order. </div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>​</div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>The voucher code can only be used once, on a single transaction – per head/credit card/registration.  <br><br>We thank you for your understanding and cooperation.<br><br>Feel free to get in touch with us for further assistance.<br><br>Thank you<br>Centrepoint Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5845202