Subject: New Reply Received - Feedback or suggestions
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 18 Mar 2023 07:52:16 +0000

Hi Reena kumari,  The customer has responded to the ticket.  Feedback or suggestions  Ticket comment <span dir="auto" style="font-family:-apple-system, HelveticaNeue;font-size:16px">Dear customer service team,</span>
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<div dir="auto" style="font-family:-apple-system, HelveticaNeue;font-size:16px">This is a (furniture) product which should be under warranty just like any other shops.</div>
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<div dir="auto" style="font-family:-apple-system, HelveticaNeue;font-size:16px">Someone from your team should come and see the problem and do the needed action.</div>
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<div dir="auto" style="font-family:-apple-system, HelveticaNeue;font-size:16px">Sometimes yes the item would be replaced with another new item because it is under warranty. It should not be broken/damaged like this after using the bench for less than 3 months.</div>
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<div dir="auto" style="font-family:-apple-system, HelveticaNeue;font-size:16px">Thank you.</div>
<div dir="auto" style="font-family:-apple-system, HelveticaNeue;font-size:16px">Regards,</div>
<span dir="auto" style="font-family:-apple-system, HelveticaNeue;font-size:16px">Amani</span><br>
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<div id="ms-outlook-mobile-signature" dir="auto">Sent from <a href="https://aka.ms/AAb9ysg" rel="noreferrer">
Outlook for Android</a>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Saturday, March 18, 2023 11:50:25 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#5371102] - Feedback or suggestions
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<div dir="ltr">Hi Amani,<br>
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Thank you for contacting Centrepoint.</div>
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We sincerely apologise for the inconvenience however as you have mentioned that the order is used we will not able to proceed the exchange or refund on return.</div>
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<div dir="ltr">Thank you for your understanding.</div>
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<div dir="ltr">Feel free to contact us for further assistance.</div>
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<div dir="ltr">Thank you,</div>
<div dir="ltr">Centrepoint Support team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5371102