Subject: New Reply Received - Returns
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sat, 18 Mar 2023 05:11:36 +0000 (UTC)

Hi Reena kumari,  The customer has responded to the ticket.  Returns  Ticket comment <div class="MsoNormal" align="center" dir="RTL" style="text-align:center"><b><span dir="LTR" style="font-family: Dubai, sans-serif">Greetings,</span></b></div>
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<div class="MsoNormal" align="center" dir="RTL" style="text-align:center"><b><span dir="LTR" style="font-family: Dubai, sans-serif">Kindly note that you need to contact our call center by the dialing the numbers below</span></b></div>
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<div class="MsoNormal" align="center" dir="RTL" style="text-align:center">
<b><span dir="LTR" style="font-family: Dubai, sans-serif">From within the country: 04-901</span></b><b><span lang="AR-SA" style="font-family: Dubai, sans-serif"></span></b>
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<div class="MsoNormal" align="center" dir="RTL" style="text-align:center">
<b><span dir="LTR" style="font-family: Dubai, sans-serif">For International:
</span></b><span dir="LTR" style='font-size:11.5pt;
line-height:107%;font-family:"Arial",sans-serif;mso-ascii-theme-font:minor-bidi;
mso-hansi-theme-font:minor-bidi;mso-bidi-font-family:Arial;mso-bidi-theme-font:
minor-bidi;background:white;mso-bidi-language:AR-AE'>0097146096299</span><b><span dir="LTR" style="font-family: Dubai, sans-serif"></span></b>
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<div class="MsoNormal" align="center" dir="RTL" style="text-align:center"><b><span dir="LTR" style="font-family: Dubai, sans-serif">Please note to press No. 2 (To choose English language)</span></b></div>
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<div class="MsoNormal" align="center" dir="RTL" style="text-align:center"><b><span dir="LTR" style="font-family: Dubai, sans-serif">Then press No.1 (For customer service)</span></b></div>
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<div class="MsoNormal" align="center" dir="RTL" style="text-align:center"><b><span dir="LTR" style="font-family: Dubai, sans-serif">Then Press No. 1 to speak with the Customer service agent</span></b></div>
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<div class="MsoNormal" align="center" dir="RTL" style="text-align:center"><b><span dir="LTR" style="font-family: Dubai, sans-serif">Best regards</span></b></div>
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<div class="MsoNormal" align="center" dir="RTL" style="text-align:center"><b><span dir="LTR" style="font-family: Dubai, sans-serif">Dubai police General H.Q</span></b></div>
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<td style="PADDING-RIGHT: 5px"><font style="font-family:Century Gothic;font-size:12pt;color:#707070"><font style="font-family:Century Gothic;font-size:12pt;color:#707070">Best Regards</font></font></td>
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<td dir="rtl" align="left"><font style="font-family:Century Gothic;font-size:12pt;color:#707070"><font style="font-family:Century Gothic;font-size:12pt;color:#707070">مع أفضل التحيات
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<div align="right"><font style="font-family:Century Gothic;font-size:9pt;color:#707070;font-weight:bold"><font style="font-family:Century Gothic;font-size:9pt;color:#707070;font-weight:bold">Dubai Police General H.Q.</font></font></div>
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<td style="PADDING-RIGHT: 10px"><a href="https://www.google.ae/maps/place/25%C2%B016'45.5%22N+55%C2%B021'18.4%22E/@25.2793056,55.3545458,132m/data=!3m2!1e3!4b1!4m5!3m4!1s0x0:0x11ffe5a0d6c27309!8m2!3d25.279306!4d55.355119?hl=en" target="" rel="noreferrer"><img width="20" height="20" style="border: 0px Solid " src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTEwNTM1NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.4e1Yx9-xRA7ooAG8JyZxpMwmHybu2s6GFki6S7qn7kI" data-id="2044015105357"></a></td>
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<td style="PADDING-RIGHT: 2px"><span style="font-family:Century Gothic;font-size:9pt;color:#707070;font-weight:bold;text-decoration:none"><a href="mailto:[email-masked]" title="Click to send email to Dubai Police" target="" style="font-family:Century Gothic;font-size:9pt;color:#707070;font-weight:bold;text-decoration:none" rel="noreferrer"><span style="font-family:Century Gothic; font-size:9pt; color:#707070; font-weight:bold; text-decoration:none">[email-masked]</span></a></span></td>
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<td style="PADDING-RIGHT: 10px"><a href="https://www.facebook.com/dubaipolicehq.en/" target="" rel="noreferrer"><img width="29" height="29" style="border: 0px Solid " src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTEwNTM2MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.6pEhvWQJQroJkmlhxkSECDEqh5058E68SAim3FRZRl4" data-id="2044015105362" alt="Facebook/Dubai Police HQ"></a></td>
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<td style="PADDING-LEFT: 5px"><a href="https://www.dubaipolice.gov.ae" target="" rel="noreferrer"><img width="125" height="90" style="margin-left: 8px; margin-top: 5px; border: 0px Solid " src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTEwNTM2OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.YF0-VXwLUdbhn2rcuMWziKsvdzTlXE8-2W_D1T3HsnM" data-id="2044015105369" alt="Dubai Police Service"></a></td>
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<td style="WIDTH: 56px"><a href="http://ecrime.ae" target="" rel="noreferrer"><img width="54" height="29" style="border: 0px Solid " src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTEwNTM3MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.AL5C9OZeQyhKknXDAqjFokzl_omwMaelgmTwdYxGje4" data-id="2044015105370" alt="Dubai Police"></a></td>
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<div align="center"><span style="font-family:Calibri;font-size:14pt;color:#008654;font-weight:bold;text-decoration:none"><a href="http://ecrime.ae" title="" target="" style="font-family:Calibri;font-size:14pt;color:#008654;font-weight:bold;text-decoration:none" rel="noreferrer"><span style="font-family:Calibri; font-size:14pt; color:#008654; font-weight:bold; text-decoration:none">ecrime.ae</span></a></span></div>
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<div align="right"><a href="https://www.dubaipolice.gov.ae/wps/portal/home/services/individualservicescontent/homesecurityservicecatalogue" target="" rel="noreferrer"><img width="20" height="20" style="margin-left: 5px; margin-right: 5px; border: 0px Solid " src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTEwNTM3MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.zi5sdRb11pTj1PMSk6SMrmeXAxuzb4kC9yT9bUdU7_Y" data-id="2044015105371" alt="Dubai Police"></a></div>
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<td><span style="font-family:Calibri;font-size:14pt;color:#008654;font-weight:bold;text-decoration:none"><a href="https://www.dubaipolice.gov.ae/wps/portal/home/services/individualservicescontent/homesecurityservicecatalogue" title="" target="" style="font-family:Calibri;font-size:14pt;color:#008654;font-weight:bold;text-decoration:none" rel="noreferrer"><span style="font-family:Calibri; font-size:14pt; color:#008654; font-weight:bold; text-decoration:none">Home
 Security Service</span></a></span></td>
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<font>------------------- Original Message -------------------<br>
<b></b></font><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: [email-masked]; <br>
<b>Received:</b> Sat Mar 18 2023 08:40:58 GMT+0400 (Gulf Standard Time)<br>
<b>To:</b> [email-masked]; [email-masked]; [email-masked];
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<b>Cc:</b> [email-masked]; <br>
<b>Subject:</b> New comment - [#5857184] Returns<br>
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<div align="left"><font color="#ffffff"><font><font color="#ffff00">!</font> EXTERNAL MESSAGE  - Think Before You Click or Download</font></font></div>
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<div align="justify"><font color="#ffffff"><font>رسالة  خارجية  – يرجى التأكد قبل الضغط على الرابط او تنزيل المرفقات
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<div>There is a new comment in the ticket submitted by Mk023233 to HelpBSAE</div>
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Comment added by : Mk023233<br>
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Comment Content: <br>
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<div class="MsoNormal" style="margin:0in;font-size:11pt;font-family:Calibri,sans-serif">
<b><i><u><span style="background:yellow">Looping Dubai Police and Dubai Customer Rights Department of Economic Development (DED)</span>
<span style="background:yellow">as well to the email as I filed a complaint over there too.</span>
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<b><i><u><span style="background:yellow">Please respond!!</span></u></i></b>
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<div>On Fri, 17 Mar 2023 at 20:15, Medhat Khalaf &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Any updates on this? Please note that I submitted a complaint to Dubai Economy Consumer Rights. My complaint reference number is CMP-23-309395
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<div>Thanks,</div>
<div>Medhat</div>
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<div dir="ltr" class="gmail_attr">On Thu, 16 Mar 2023 at 16:41, Medhat Khalaf &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hello,
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<div>Thanks for getting back to me and please find the screenshots attached. Please note that the baby's expected arrival is 5th April so the mattress hasn't been touched at all. If at all my child ends up using it, I will refuse to return it no matter what
 the consequences are. I attempted to return it upon delivery but I was told that I need to reach out to you.</div>
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<div>All of what we are requesting is to make an order for 132x70x14 which costs around 225 AED, return the one I have (cost was 74 AED) and pay the difference. </div>
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<div>Please let me know what you think.</div>
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<div>Thanks,</div>
<div>Medhat</div>
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<div dir="ltr" class="gmail_attr">On Thu, 16 Mar 2023 at 15:09, Landmark Group &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div>Hi ​MEDHAT,</div>
<div>​<br>
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<div dir="ltr">Thank you for reaching out to Babyshop.</div>
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<div dir="ltr">We sincerely apologise for the inconvenience caused however, we request you to please share with us an image of the item so that we can investigate further and assist you accordingly with this.<br style="box-sizing:border-box">
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<div dir="ltr">We are looking forward to hear from you soon. Thank you for your help!</div>
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<div>Thank You,<br style="box-sizing:border-box">
Babyshop Support Team</div>
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<div></div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5857184