Subject: New Reply Received - 9417229814
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 17 Mar 2023 15:59:27 +0000

Hi Reena kumari,  The customer has responded to the ticket.  9417229814  Ticket comment <div dir="auto"><div>Hello, but why both of my refunds are still not reflecting in my wallet? Please find attached screenshot.. where it should be reflected back?<br><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
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<div>On Fri, 17 Mar 2023, 17:11 Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">Hi Jean,<br><br>Thank you for reaching out to Centrepoint and giving us the opportunity to help you.<br><br>We sincerely apologize for any inconvenience caused,<br><br>Regarding to order ID: 9417229814 it has been cancelled.<br><br>Please consider this a rare exception. Whenever a customer places an order, it goes through the quality check process. Our quality check professionals always checks if the items are in good shape or not. <br><br>Refunds will be processed to your original payment method worth of AED 97.31 in 7-14 days and in your my credit worth of AED 1.69 on 17 Mar, 2023.<br><br>As per checking the order ID: 9417056241 it shows that Refunds will be processed to your original payment method worth of AED 97.3082 in 7-14 days and in your my credit worth of AED 1.6918 on 3 Mar, 2023.<br><br>We appreciate your patience and understanding.<br><br>Feel free to get in touch with us for further assistance.<br><br>Thank You,<br>Centrepoint Support Team<br>
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Attachments :
1. <a href='https://helpae.centrepointstores.com/helpdesk/attachments/2044015061037'>Screenshot_20230317_195747_Centrepoint.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5798646