Subject: New Reply Received - Order 9419289290
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 17 Mar 2023 12:50:40 +0000

Hi Reena kumari,  The customer has responded to the ticket.  Order 9419289290  Ticket comment <div>Still waiting for your response.</div>
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<div>Thanks,</div>
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<div>From: or raz &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, March 16, 2023 3:45 PM<br>
<b>To:</b> Max &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#5856533] - Order 9419289290
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Hello,</div>
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I just spoke to Hassan who told me that the order was not received (although it is mentioned in the tracking information that it was delivered).</div>
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Kindly send it asap to Rixos the Palm Concierge and contact Hassan:</div>
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<strong style='box-sizing:border-box; color:rgb(49,49,49); font-family:"Times New Roman",serif; text-align:left; word-spacing:1px; font-size:0.8125rem'>Rixos The Palm Dubai Hotel &amp; Suites</strong><br style='box-sizing:border-box; color:rgb(49,49,49); font-family:"Times New Roman",serif; font-size:10.5px; text-align:left; word-spacing:1px'>
<span style='color:rgb(49,49,49); font-family:"Times New Roman",serif; font-size:10.5px; text-align:left; word-spacing:1px; background-color:rgb(255,255,255); display:inline!important'>Hassan Javed</span><br style='box-sizing:border-box; color:rgb(49,49,49); font-family:"Times New Roman",serif; font-size:10.5px; text-align:left; word-spacing:1px'>
<span style='color:rgb(49,49,49); font-family:"Times New Roman",serif; font-size:10.5px; text-align:left; word-spacing:1px; background-color:rgb(255,255,255); display:inline!important'>Concierge Agent</span><br style='box-sizing:border-box; color:rgb(49,49,49); font-family:"Times New Roman",serif; font-size:10.5px; text-align:left; word-spacing:1px'>
<span style='color:rgb(49,49,49); font-family:"Times New Roman",serif; font-size:10.5px; text-align:left; word-spacing:1px; background-color:rgb(255,255,255); display:inline!important'>Mobile : +971 (58) 817 1285</span><br>
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Or</div>
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<font color="#000000" style="font-size:11pt"><b>From:</b> or raz &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, March 16, 2023 10:48 AM<br>
<b>To:</b> Max &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#5856533] - Order 9419289290</font>
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<div>Hello, </div>
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<div>I don't have local mobile number.</div>
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<div>You can contact my hotel’s concierge agent who is updated about my order:</div>
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<strong style="font-size:0.8125rem"><br>
Rixos The Palm Dubai Hotel &amp; Suites</strong><br>
Hassan Javed<br>
Concierge Agent<br>
Mobile : +971 (58) 817 1285</div>
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<div>Or</div>
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<font color="#000000" style="font-size:11pt"><b>From:</b> Max &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, March 16, 2023 9:37 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#5856533] - Order 9419289290</font>
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<div dir="ltr">Hi or raz,<br>
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Thank you for contacting Max,</div>
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<div dir="ltr">As per your tracking id: FP031423000326, <br>
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We have tried to contact you on the mobile number <span dir="ltr" style="color:rgb(51,51,51); font-family:Arial,non-serif; font-size:11px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:left; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; text-decoration-style:initial; text-decoration-color:initial; display:inline!important; float:none">
+971514574444, </span><span dir="ltr" style="color:rgb(51,51,51); font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:left; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; text-decoration-style:initial; text-decoration-color:initial; float:none; display:inline!important">but
 number is not reachable,</span><span dir="ltr" style="color:rgb(51,51,51); font-family:Arial,non-serif; font-size:11px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:left; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; text-decoration-style:initial; text-decoration-color:initial; display:inline!important; float:none"><br>
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Please provide your any alternate number if possible,<br>
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Feel free to contact us if you need any additional assistance.<br>
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Thank you,</div>
<div dir="ltr">Max support team.<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5856533