Subject: New Reply Received - Return request refused for online ordered dress #9417978869
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 17 Mar 2023 06:21:43 +0000

Hi Reena kumari,  The customer has responded to the ticket.  Return request refused for online ordered dress #9417978869  Ticket comment <div dir="ltr">
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<span id="ms-outlook-ios-cursor"></span>Good morning,</div>
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<div dir="ltr">Could you please highlight the section in the returns policy which states that a dress purchased from your online store is not eligible for refund. It does not come under any section shown as non returnable. </div>
<div dir="ltr">I will raise a case for this with consumer rights department as I do not believe you are adhering to your own policies and to retail consumer rights policies.</div>
<div dir="ltr">Regards </div>
<div dir="ltr">Michelle </div>
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<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Friday, March 17, 2023 10:08 am<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#5851883] - Return request refused for online ordered dress #9417978869
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<div style="margin-bottom:0.0001pt"><span rel="tempredactor" dir="ltr">Hi Michelle,</span></div>
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<div style="margin-bottom:0.0001pt"><span rel="tempredactor" style="font-size:14px">We apologize for the inconvenience caused.</span></div>
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<div><span rel="tempredactor" style="font-size:14px">We understand you are facing issue with the item you recently purchased from our website. Unfortunately the item you are trying to return comes under the category of non-returnable products which explains
 why you cannot see a return option.</span></div>
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<div><span rel="tempredactor" dir="ltr" style="font-size:14px"> As per the policy, the products sold on our website and on our stores are non-returnable products. Hence, they can't be returned or exchanged.</span></div>
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<div><span rel="tempredactor" style="font-size:14px">Once these products have been used and unpacked from their original packaging, it is not possible for the store to resell it again to the customer. </span></div>
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<div><span rel="tempredactor" style="font-size:14px">Please refer to the below link for any further information on non-returnable items:</span></div>
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<span rel="tempredactor" style="font-size:14px"><a href="https://kor01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fhelpae.splashfashions.com%2Fen%2Fsupport%2Fsolutions%2Ffolders%2F44001186571%23&amp;data=05%7C01%7C%7C4869ec6a70fa457970f208db26ae16b9%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C638146301372696312%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=B4LAh30XuVuIdvqSpzIkVNypgOUK57dIGw2N0EX%2F5bU%3D&amp;reserved=0" rel="noreferrer" style="">https://helpae.splashfashions.com/en/support/solutions/folders/44001186571#</a></span><br>
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<div><span rel="tempredactor" style="font-size:14px">We thank you for your understanding and cooperation.</span></div>
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<div><span rel="tempredactor" dir="ltr" style="font-size:14px">Thank You,</span></div>
<div><span rel="tempredactor" dir="ltr" style="font-size:14px">Centrepoint Support Team</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5851883