Subject: New Reply Received - Order#9419115689
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 17 Mar 2023 06:13:01 +0000

Hi Reena kumari,  The customer has responded to the ticket.  Order#9419115689   Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span lang="EN-PH">Please send me a return slip.</span></div>
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<div class="MsoNormal"><span lang="EN-PH">Can I send my daughter to return the items and get a credit voucher/credit note?</span></div>
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<div class="MsoNormal"><span lang="EN-PH">What does she need to show to the store so they will accept the returned items which are under my name.</span></div>
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<div class="MsoNormal">Sent from <a href="https://go.microsoft.com/fwlink/?LinkId=550986" rel="noreferrer">Mail</a> for Windows</div>
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<div>From: <a href="mailto:[email-masked]" rel="noreferrer">Max</a><br><b>Sent: </b>Thursday, 16 March 2023 10:22 PM<br><b>To: </b><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br><b>Subject: </b>Order#9419115689</div>
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<div><span style="font-size:10.5pt">Dear Customer,</span></div>
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<div><span style="font-size:10.5pt">This email concerns your Customer Service case # 5840136</span></div>
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<div><span style="font-size:10.5pt">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</span></div>
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<div><span style="font-size:10.5pt">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</span></div>
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<span lang="AR-SA" style="font-size:10.5pt">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5840136<br><br>لقد أرسلنا إليك عدة رسائل البريد الإلكتروني طالبين المزيد من المعلومات من حضرتك ، ومع ذلك لم نسمع منك. نحن نفترض أن مشكلتك قد تم حلها الآن ، وسوف نتعامل مع قضية الدعم هذه على أنها مغلقة.<br>إذا شعرت أن مشكلتك ما زالت معلقة ، فيرجى الرد على رسالة البريد الإلكتروني هذه ، وسنعيد فتح قضيتك.</span><span dir="LTR" style="font-size:10.5pt"></span>
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<div><span style="font-size:10.5pt">Reena kumari : </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt">Hi Geraldine,<br><br>Thank you for shopping with Max.<br> <br>We understand that you wish to exchange your some of the items. Please know that in order to exchange the item.<br><br>You can return your Max product to a Max store, and use your cash refund or Credit Note to buy similar or new product right away. <br><br>However, please know that the price of the item may vary in store because of promotional offers running on website. So, you might have to pay the difference of the item you pick and the credit note.<br><br> If you do not wish to visit the store, you can contact our customer support team on 800-629823 to make a return and to be notified of the refund amount based on our return policy. You can also drop off your return to any Max store across the UAE.<br> <br>In order to do that you need to:<br> <br>·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Max store in the UAE.<br><br> ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. <br><br>·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.<br> <br>Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund. </span></div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.5pt">If you want us to create a return request on your behalf, please get back to us with item name.<br><br>** Please note, all ELECTRONIC items are non-returnable as per our returns policy.<br> <br>Feel free to get in touch with us for further assistance.<br> <br>Thank You,<br>Max Support Team<br><br></span></div>
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<span style="font-size:10.5pt"><br></span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5840136:1125156</span><span style="font-size:10.5pt"> </span>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5840136