Subject: New Reply Received - RE: [EXTERNAL] Your products are on the way
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 17 Mar 2023 05:29:11 +0000

Hi Reena kumari,  The customer has responded to the ticket.  RE: [EXTERNAL] Your products are on the way  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Till now no one called me, any way you have been cancelled my order so please don’t followup.</span></div>
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<b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>Madan Mishra</span></b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'> |  IT Specialist</span>
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<span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:black'>Bab Al Shams, A Rare Finds Desert Resort, Dubai</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:black'></span>
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<span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:black'>Al Qudra Road, P.O. Box 8168, Dubai, UAE</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:black'></span>
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<span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:black'>T: +971 4 809 6121  |  E: <a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">m</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#0563C1'>adan.mishra</span><span style="color:#0563C1">@babalshams.com</span></a>  |  W: <a href="https://babalshams.com/" target="_blank" rel="noreferrer"><span style="color:black">babalshams.com</span></a></span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:black'></span>
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<span style="color:black"><a href="https://babalshams.com/" target="_blank" rel="noreferrer"><span style='font-size:13.5pt;font-family:"Times New Roman",serif;color:blue;text-decoration:none'><img width="670" height="180" style="width:6.9791in;height:1.875in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTAxMjkyNiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.SkxIoU1YG0WRL9-M2LqtCLPEoWJvqmjJIEZwS9-q9lU" data-id="2044015012926" alt="Bab Al Shams"></span></a></span><span style='font-size:13.5pt;font-family:"Times New Roman",serif;color:black'></span>
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<div>From:<span lang="EN-US"> Centrepoint &lt;[email-masked]&gt;
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<b>Sent:</b> Friday, 17 March 2023 9:22 AM<br>
<b>To:</b> Madan Mishra &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [EXTERNAL] Your products are on the way</span>
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<strong><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:white'>CAUTION:
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<span style='font-size:8.5pt;font-family:"Arial",sans-serif;color:#D82424'>This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.</span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Dear Customer,</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>This email concerns your Customer Service case # 5844730</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for
 us to help us resolve your query.</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Looking forward to your response.</span></div>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>عميلنا العزيز,<br>
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تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5844730<br>
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نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br>
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نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br>
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نتطلع الى ردكم.</span><span dir="LTR" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><span class="msoDel"><span>-</span></span>——<span lang="AR-SA" dir="RTL"></span></span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Reena kumari :
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Madan,</span></div>
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Thank you for reaching out to Centrepoint and giving us the opportunity to assist you.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We sincerely apologize for any inconvenience caused to you.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We would like to inform you regarding the order id 9417838036 that our courier partner tried to contact you on +971564339469 thrice on 3 different days but didn't receive
 any response from your end.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>The courier has now sent the items back to the warehouse. Now, we would request you to order these items again from our website. </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We would request you to please confirm with us that you have been contacted by the courier agent or not.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank You,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Centrepoint Support Team</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5844730:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5844730