Subject: New Reply Received - 4717412544
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 16 Mar 2023 16:54:53 +0000

Hi Reena kumari,  The customer has responded to the ticket.  4717412544  Ticket comment <div dir="auto">Thank you for your assistance. <div dir="auto"><br></div>
<div dir="auto">I would like to make a return request for that item i mentioned in my previous email.</div>
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<div dir="auto">Address:</div>
<div dir="auto">Al rayyan, Alnasla st., st. 729, zone 53, house 5</div>
<div dir="auto">Number: 66725216</div>
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<div dir="auto"><br></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, 16 Mar 2023, 6:42 pm Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:</div>
<div class="gmail_quote" dir="auto"><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Abdulaziz,</div>
<div dir="ltr">
<div><br></div>
<div dir="ltr">Thank you for shopping with Centrepoint.</div>
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<div dir="ltr">You can return your Splash product to a Splash/Centrepoint store, and use your cash refund or Credit Note to buy a new product right away.</div>
<div> </div>
<div dir="ltr">- You can contact our customer support team on (800-775274) to make a return and to be notified of the refund amount based on our return policy.</div>
<div>- You can also make the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.</div>
<div dir="ltr">- You can now drop off your return to any Splash store across the Qatar.</div>
<div dir="ltr"> </div>
<div dir="ltr">Here’s what you need to do.</div>
<div> </div>
<div dir="ltr">- Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Splash/Centrepoint store in the Qatar.</div>
<div>- Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.</div>
<div dir="ltr">- Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.</div>
<div dir="ltr"> </div>
<div dir="ltr">Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.<br><br>If you want us to create a return request on your behalf kindly contact us.</div>
<div dir="ltr"> </div>
<div>Feel free to get in touch with us for further assistance.</div>
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<div dir="ltr">Thank you,</div>
<div dir="ltr">Centrepoint Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5860692