Subject: New Reply Received - Wrong order number
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 16 Mar 2023 13:28:13 +0000

Hi Reena kumari,  The customer has responded to the ticket.  Wrong order number  Ticket comment <div>Hello dear,</div>
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<div>I do email from day 1 but just yesterday I received the confirmation that my order are now ready to pick up and I surprised it was 2 order numbers I received a message 1st that my order payment was not successfully processed thats why I order again, and I received email that you only received the payment for the 2nd order, now i want to cancel the 1st order number 8419496377 and refund my 4kd back to my account, please see attached file for your reference, waiting for your response.</div>
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<div>Regards,<div class="yahoo-compose-assist-image-card ymail-android-inline-img-container ymail-card">
<img id="ymail_attachmentId7bb27685-2449-4531-b0d0-cb7d6a35c755" class="inline-image-global inlined-image-cid-7bb27685-2449-4531-b0d0-cb7d6a35c755" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNDk0MjUwMSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.0nGXXlClzq9qqPFHQKCAmF1pVF53V5xWAox9AUSUNEA" data-id="2044014942501" style="width:100%;max-width:800px"><br>
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<div class="yahoo-compose-assist-image-card ymail-android-inline-img-container ymail-card">
<img id="ymail_attachmentIdd25884fa-a387-4669-b5aa-19f596a63332" class="inline-image-global inlined-image-cid-d25884fa-a387-4669-b5aa-19f596a63332" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNDk0MjUwMiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Cw24GrSm2Y_xCKCsQ7dEORBIiYxulmneuawA20z-0q0" data-id="2044014942502" style="width:100%;max-width:800px"><br>
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<div class="yahoo-compose-assist-image-card ymail-android-inline-img-container ymail-card">
<img id="ymail_attachmentId224e2232-406f-48ec-80a1-90c42fd67603" class="inline-image-global inlined-image-cid-224e2232-406f-48ec-80a1-90c42fd67603" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNDk0MjUwMywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.zH0WptYGHNEYZDNPa2keTWn9LwzJeGj16snjNQxPXaE" data-id="2044014942503" style="width:100%;max-width:800px"><br>
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<div class="yahoo-compose-assist-image-card ymail-android-inline-img-container ymail-card">
<img id="ymail_attachmentId882284be-2cc6-4efc-877b-44340b9a2bc8" class="inline-image-global inlined-image-cid-882284be-2cc6-4efc-877b-44340b9a2bc8" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNDk0MjUwNCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.5uU9QG3WddWVw4D35SfWmMGQCpJoe88Y59unw-j0jCA" data-id="2044014942504" style="width:100%;max-width:800px"><br>
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<br><br><br><br><br><br><div id="ymail_android_signature"><a id="ymail_android_signature_link" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" rel="noreferrer">Sent from Yahoo Mail on Android</a></div> <br> <blockquote style="margin: 0 0 20px 0"> <div style="font-family:Roboto, sans-serif; color:#6D00F6"> <div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, 16 Mar 2023 at 2:20 pm, Splash</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv8630774928"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5852158</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<span>-</span>——</div>
<div dir="ltr">Reena kumari : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Crizz,</div>
<div dir="ltr">​<br>
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<div dir="ltr">Thank you for reaching out to Splash.</div>
<div dir="ltr"><br></div>
<div dir="ltr">Please note that the order no 8419535977 has been placed successfully, and it will arriveby end of the day. If you do not receive your order within the specified time, please contact us again.</div>
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<div dir="ltr">You’ll receive an SMS and an email when your order is ready for collection.</div>
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<br>Thank you for your cooperation and shopping with us.<br><br>Do not hesitate to contact us if you have any other inquiries.<br><br>Thank You,</div>
<div dir="ltr">Splash Support Team<br>
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</div></div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5852158