Subject: Re: On Validation 8416487602
From: "Rahul Nerkar (TCS)" <[email-masked]>
To: Nikhil Bishnoi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Reena Kumari <[email-masked]>
Date: Thu, 16 Mar 2023 13:13:16 +0000

Dear Nikhil,

No records found in KAPY by using Request token- pay_no6n3mrycra37ifc2weohsbchm

While searching by transaction ID- 305733050795 we get different amount 20.33 & request ID-pay_r6xstyqfhom3hldc6garwhuuzm, not match with order no. details available in hybris.

Can you please check the cared No. 531329******6044 with customer.

Regards,

Rahul Nerkar.

________________________________
From: Nikhil Bishnoi <[email-masked]>
Sent: Thursday, March 16, 2023 6:20 AM
To: Rahul Nerkar (TCS) <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Reena Kumari <[email-masked]>
Subject: Fwd: On Validation 8416487602

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Hi Team,

Kindly assist with the below request. Thank you for your help.

Regards,
Nikhil.
________________________________
From: "Reena Kumari" <[email-masked]>
To: "Nikhil Bishnoi" <[email-masked]>, "Manish Kumar" <[email-masked]>
Cc: "Apoorv Joshi" <[email-masked]>
Sent: Wednesday, 1 March, 2023 14:38:00
Subject: On Validation 8416487602

Dear Team,

We kindly ask you to check and assist with this issue.

Problem Statement: ON_VALIDATION_CANCELLED
Order ID: 8416487602
Deducted Amount: KWD 20
Transaction ID:  305733050795

Issue Description: The customer placed orders which have not been processed successfully and as per him the amount has been deducted. Please check and do the needful.

Thank & Regards,
Reena

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