Subject: New Reply Received - Re: Refund amount not credited in my credit until now
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 16 Mar 2023 13:01:20 +0000

Hi Reena kumari,  The customer has responded to the ticket.  Re: Refund amount not credited in my credit until now  Ticket comment <span style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0)">Thanks for reply</span><div style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0)">I cleared cache and reinstalled app but no credit balence</div>
<div style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0)">[email-masked]</div>
<div style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0)">Country of access-qatar</div>
<div style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0)">Phone-i phone</div>
<div style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0)">Software-ios 16.0.2</div>
<div style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0)">Application version-9.30.2 centerpoint</div>
<br><div dir="ltr">Sent from my iPhone</div>
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<div>On 16 Mar 2023, at 9:11 AM, Splash &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">Hi Badul,</div>
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<div>Thank you for reaching out to Splash and giving us the opportunity to assist you.<br> </div>
<div>We sincerely apologize for the issue you are facing however, we would advise you to please try clearing the cache/cookies of your browser and if you are using the App please try reinstalling/'updating it.<br><br>
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<div>If the same problem persists, please provide us with the following details so that we can forward it for further assistance:</div>
<div>
<div>- email address :</div>
<div>- Country of access</div>
<div>- type of device used</div>
<div>- Application version.</div>
<div>- System version</div>
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<div>We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!</div>
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<div dir="ltr">Thank You,</div>
<div dir="ltr">Splash Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5843377