Subject: New Reply Received - Two Complaints : Shukran 1800 0004 7456 6984 & Order 9419815226
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 16 Mar 2023 11:24:12 +0000

Hi Reena kumari,  The customer has responded to the ticket.  Two Complaints : Shukran 1800 0004 7456 6984 & Order 9419815226  Ticket comment <div dir="ltr">
<div>Dear Max Team, </div>
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<div>Can you please advise why I am not able to see credit for Dhs. 40.50 on my Shukran ? While my Shukran is not credited, how can I avail cashback benefit ? </div>
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<div>On Thu, Mar 16, 2023 at 1:45 PM Amit Shah &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div>Dear Max Team, </div>
<div>Good morning </div>
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<b>Complaint 1: Shukran 1800 0004 7456 6984 Deprived of Cashback Benefit MAX REF: </b><span style='color:rgb(31,31,31);font-family:"Google Sans",Roboto,RobotoDraft,Helvetica,Arial,sans-serif;font-size:22px;font-variant-ligatures:no-contextual'>#5853641</span>
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<b>Complaint 2:</b><b> Order 9419815226 - Selected Product Undelivered - Available Ordered Item Cancelled by MAX without Reason.  </b>
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<div><b>Complaint 1:</b></div>
<div>I am a regular customer of MAX. For my family, I used to buy apparels Offline (from the nearby Store) before. For the last few months, I started online shopping. I think / guess, I am still a learner to grab the online shopping benefits. 

Maybe..!I  As a result  could not take the Cashback benefit of AED.40.50 granted by MAX to my Shukran Pay. I have enclosed screenshots of mails received from Shukran Pay. I could not use that benefit while placing an order 9419815226 to MAX.   </div>
<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNDkzMDUzNywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.jxnsX5lopIcSlOAVhCqA2Q5wSsBUQf8nbDpWgc0KSRM" data-id="2044014930537" alt="image.png" width="542" height="236"><div>
<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNDkzMDUzOCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.amrnsMh4dISyMbB7BhxvI2fzuVH_-vbjAKaP3iTWVPA" data-id="2044014930538" alt="image.png" width="562" height="246"><br><div>   <br>
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<div><b><i>Can MAX Team Coordinate with Shukran Pay Team and grant me Cashback benefit of AED.40.50 with extended period of a week or for two weeks. So that i can avail the benefit with the next future order. ? </i></b></div>
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<div><b>Also, Can these points be redeemed during offline shopping (From nearby Store) ?    </b></div>
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<b>Complaint 2: </b><b>Order 9419815226 </b><br>
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<div>Last night, MAX cancelled an Item <span style="color:rgb(61,70,72);font-family:Helvetica,Arial,sans-serif;font-size:14px;font-weight:600">Solid Wrap Dress with V-Neck and Tie-Up Belt </span><span style="color:rgb(61,70,72);font-family:Helvetica,Arial,sans-serif;font-size:14px">from the order </span>9419815226 without any reason despite its availability. yesterday, I ordered / booked particular items by checking their availability online. For your perusal, below I have enclosed a screenshot of its availability on 16/03/23 1.28PM. last, night i was notified <span style="color:rgb(36,36,40);font-family:Helvetica,Arial,sans-serif;font-size:24px">Sorry, we had to cancel part of your order.</span><strong style="color:rgb(51,51,51);font-family:Helvetica,Arial,sans-serif;font-size:18px">Total Refund Amount </strong><strong style="color:rgb(51,51,51);font-family:Helvetica,Arial,sans-serif;font-size:18px;text-align:-webkit-right">AED 45.62</strong><span style="color:rgb(36,36,40);font-family:Helvetica,Arial,sans-serif;font-size:24px">. </span>I am  disappointed to write that despite its availability, it was not sold out to me obeying my order <b>9419815226. </b>
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<div><b><i>Rather than refunding the amount against the cancelled item, can a MAX favour dispatch the same ITEM (<span style="color:rgb(61,70,72);font-family:Helvetica,Arial,sans-serif;font-size:14px">Solid Wrap Dress with V-Neck and Tie-Up Belt)</span> to the location where this order was delivered and notify me to collect.  ? </i></b></div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNDkzMDUzNiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.UidwUWMx5Cr8T4fXV2npSclgwkLuKO41ZxqFAR4W4Vw" data-id="2044014930536" alt="image.png" width="542" height="344"><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5858542