Subject: New Reply Received - To the manager: Extremely upset with Centrepoint!!!
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 16 Mar 2023 09:53:26 +0000

Hi Reena kumari,  The customer has responded to the ticket.  To the manager: Extremely upset with Centrepoint!!!  Ticket comment <div dir="auto"><div>With reference to the email below...kindly note Kd 5.25 was given to us in the FORM OF CREDIT Note....i have lost this credit note and so I am requesting for a new credit note of same amount because this credit note was valid till July 2023 and due to my children's exam I was not able to use it<br><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
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<div>On Thu, 16 Mar 2023, 11:34 Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">Hi Nusrat,<br><br>Thank you for contacting Centrepoint.<br><br>We sincerely apologize for any inconvenience caused, <br><br>We would like to inform you as per checking the details of order ID: 8402877895 it shows that both of your refunds has been processed in your original payment method.<br><br>The refund amount of KWD 9.75 + KWD 5.25 has been processed from our side to same mode of payment which you have used while placing the order on 11/30/2022 and 12/2/22 respectively.<br> <br>** Noting that your card issuer requires 7-14 additional business days to process the refund as per the bank norms.<br> <br>Once again, sincere apologies and thank you for your patience.<br>If you still did not find your refunds kindly raise an objection to your bank.<br><br>Feel free to get in touch with us for further assistance.<br><br>Thank you,<br>Centrepoint Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5856867