Subject: Ticket Assigned - Conversation with Vansha
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 16 Mar 2023 08:25:35 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Vansha Vansha                    Hello           11:49 AM, 16th Mar                     Vansha                    I want to change my shukran card no.           11:50 AM, 16th Mar                     Vansha                    I called customer care and they told to contacts here           11:50 AM, 16th Mar                     Vansha                    This is my current           11:50 AM, 16th Mar                     Vansha                    1800 0004 7413 1160           11:50 AM, 16th Mar                     Vansha                    I want to change my number to           11:51 AM, 16th Mar                     Vansha                    This 1800 0004 7269 9642           11:51 AM, 16th Mar                   Reena                   Good Afternoon Max, Thank you for contacting us. This is Reena, I will be happy to assist you.           11:54 AM, 16th Mar                   Reena                   It will just take a moment to check the details for you.           11:55 AM, 16th Mar                   Reena                   Thank you for your patience           12:00 PM, 16th Mar                   Reena                   We are still checking           12:00 PM, 16th Mar                   Reena                   We see that you have already linked your Shukran to your account with email id [email-masked] with card number- 1800000462517784 on 11/20/2022.           12:02 PM, 16th Mar                   Reena                   Please confirm do you wish to delink this card so that you can link another card here.           12:02 PM, 16th Mar                     Vansha                    [email-masked] this is my gmail if           12:04 PM, 16th Mar                     Vansha                    Yes I want to delink this card           12:05 PM, 16th Mar                     Vansha                    I have this shukran card no in my shukran app, but it’s not showing in max app           12:08 PM, 16th Mar                     Vansha                             12:10 PM, 16th Mar                   Reena                   We would request you to please confirm with us that you want us to delink this account with email id [email-masked] with card number- 1800000462517784 on 11/20/2022.           12:12 PM, 16th Mar                   Reena                   Hi, I'm not getting a response from you. Are we still connected?           12:14 PM, 16th Mar                     Vansha                    Wait           12:14 PM, 16th Mar                     Vansha                    Yes u can do it           12:15 PM, 16th Mar                     Vansha                    Can  u link Thai no. With [email-masked]           12:16 PM, 16th Mar                     Vansha                    This*           12:17 PM, 16th Mar                   Reena                   We would like to inform you that we have delinked your shukran card with this e-mail id [email-masked].           12:19 PM, 16th Mar                   Reena                   We regret to inform you that we are not authorized to link your shukran account.           12:20 PM, 16th Mar                   Reena                   However, we would request you please follow the below steps:           12:22 PM, 16th Mar                   Reena                   1- Log in your account. 2- Go to My account > Shukran > Link your account here. 3- Follow the provided steps on the webpage           12:23 PM, 16th Mar                   Reena                   Please let us know if we can assist you any other queries.           12:24 PM, 16th Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           12:25 PM, 16th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5857979