Subject: Ticket Assigned - Conversation with me_simmi ?
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 16 Mar 2023 08:15:25 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with me_simmi ? me_simmi ?                    Hi           11:51 AM, 16th Mar                     me_simmi ?                    My account phone -552614548           11:51 AM, 16th Mar                     me_simmi ?                    I have not received my complete refund for 7 items collected           11:52 AM, 16th Mar                   Reena                   Good Afternoon Dear Customer, Thank you for contacting Max. This is Reena, I will be happy to assist you.           11:53 AM, 16th Mar                     me_simmi ?                    I got only this much refund           11:53 AM, 16th Mar                     me_simmi ?                    Also the app is very unclear on actual refund amount I should get           11:54 AM, 16th Mar                   Reena                   It will just take a moment to check the details for you.           11:55 AM, 16t
 h Mar                     me_simmi ?                    I calculated based on items I've kept and I spent around 566 (after the discount ) , n it doesn't add up           11:55 AM, 16th Mar                     me_simmi ?                    Also it's not showing complete order list in app.. there r 2 more tshirts which I cannot see           11:55 AM, 16th Mar                     me_simmi ?                    White printed           11:55 AM, 16th Mar                     me_simmi ?                    This isnt being shown in order history now.. while it was shown  couple of days ago!           11:57 AM, 16th Mar                     me_simmi ?                    Such a mess up and hassle           11:57 AM, 16th Mar                     me_simmi ?                    Thankfully I kept screenshot of order and u can check in ur chat too...this 70 dhs is unaccounted for!           11:58 AM, 16th Mar                     me_simmi ?                    1 tshirt 35 dhs has also been returned   
         11:59 AM, 16th Mar                   Reena                   Thank you for your patience           12:03 PM, 16th Mar                   Reena                   We sincerely apologize for the inconvenience caused.           12:06 PM, 16th Mar                   Reena                   We will escalate your query to the concern team and will be in touch with you asap to assist you in resolving this concern.           12:07 PM, 16th Mar                   Reena                   Please allow us some time to do a needful.           12:07 PM, 16th Mar                     me_simmi ?                    Sure           12:07 PM, 16th Mar                     me_simmi ?                    Please give a detailed description of items returned n amount I should expect back           12:07 PM, 16th Mar                   Reena                   Please give us some time, because the issue has been escalated to the concerned team, and they will try their best to help you properly.           12:
 11 PM, 16th Mar                   Reena                   We will update you by e-mail.           12:11 PM, 16th Mar                     me_simmi ?                    Ok           12:11 PM, 16th Mar                   Reena                   Please let us know if we can assist you any other queries.           12:13 PM, 16th Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           12:14 PM, 16th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5857908