Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Thu, 16 Mar 2023 06:54:45 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           10:32 AM, 16th Mar                   Reena                   Good Afternoon Dear Customer, Thank you for contacting Homecentre. This is Reena, I will be happy to assist you.           10:35 AM, 16th Mar                   Reena                   Hi, I'm not getting a response from you. Are we still connected?           10:36 AM, 16th Mar                     User                    Hi, i want to know return status of my order # 8415639783           10:38 AM, 16th Mar                     User                    For Seattle wall shelf           10:38 AM, 16th Mar                   Reena                   It will just take a moment to check the details for you.           10:38 AM, 16th Mar                     User                    I provided all the required things two weeks back           10:38 AM, 16th Mar             
         User                    now no response           10:39 AM, 16th Mar                   Reena                   We sincerely apologize for the inconvenience caused.           10:40 AM, 16th Mar                   Reena                   We would like to inform you that we are unable to locate any return request under order id 8415639783.           10:40 AM, 16th Mar                     User                    I have e mail communication with your executive           10:41 AM, 16th Mar                     User                    and I have been informed that this matter forwarded to concern person           10:41 AM, 16th Mar                     User                    I didnt receive any revert yet           10:42 AM, 16th Mar                   Reena                   We would request you to kindly share with us the reason why you want to return this item.           10:44 AM, 16th Mar                     User                    I already mention the reason and the pictures for
  this           10:46 AM, 16th Mar                     User                    I can forward you all the communication, if you provide your email id           10:47 AM, 16th Mar                     User                    Subject Line Was "Conversation with user #5772370           10:48 AM, 16th Mar                   Reena                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           10:48 AM, 16th Mar                     User                    Give me the communication details of concern person           10:48 AM, 16th Mar                     User                    i ll contact them           10:48 AM, 16th Mar                     User                    i m having this reply since two weeks           10:49 AM, 16th Mar                     User                    and i am not getting any revert on follow up emails           10:49 AM, 16th Mar                     User                    I 
 hope you can understand this           10:49 AM, 16th Mar                     User                    Why it is taking too long to process a simple request           10:50 AM, 16th Mar                   Reena                   We understand that this would be really frustrating for you, kindly note that our team is working to resolve your issue and will get back to you as soon as possible.           10:50 AM, 16th Mar                   Reena                   Please give us some time, because the issue has been escalated to the concerned team, and they will try their best to help you properly.           10:50 AM, 16th Mar                   Reena                   Please let us know if we can assist you any other queries.           10:52 AM, 16th Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Homecentre.   Have a wonderful day.           10:54 AM, 16th Mar                                          View conversation in Freshch
 at https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5857496