Subject: New Reply Received - Request to send the missing item
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 15 Mar 2023 19:12:09 +0000

Hi Reena kumari,  The customer has responded to the ticket.  Request to send the missing item  Ticket comment <div><br></div>
<div dir="auto">Hi,</div>
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<div dir="auto">Is it possible to exchange the item with the same item with complete parts in the nearest baby shop near to us (Al Wahda mall)?</div>
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<div dir="auto">Thanks and regards,</div>
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<div dir="auto">Carla Sto Tomas</div>
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<br><div class="gmail_quote" dir="auto"><div dir="ltr" class="gmail_attr"></div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, 15 Mar 2023 at 4:57 PM Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">Hi Carla,<br><br>Thank you for contacting Centrepoint.<br><br>We sincerely apologize for the inconvenience caused to you.<br><br>We would like to offer you a voucher as a compensation against the missing part with the AED 10 voucher because we cannot separately send the missing part.<br><br>Please confirm your acceptation of our voucher or you can return your item.<br><br>You can return your Babyshop product to a babyshop<span>/</span>Centrepoint store, and use your cash refund or Credit Note to buy a new product right away.<br> <br>- You can contact our customer support team on (800-6927)to make a return and to be notified of the refund amount based on our return policy.<br>- You can also make the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.<br>- You can now drop off your return to any babyshop store across the UAE.<br> <br>Here’s what you need to do.<br> <br>- Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any babyshop/Centrepoint store in the UAE.<br>- Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.<br>- Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.<br> <br>We hope to hear from you soon.<br><br>Thank you,<br>Centrepoint Support Team</div></div></div>

	

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5852814