Subject: Ticket Assigned - Conversation with Amir Nmes
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 15 Mar 2023 14:06:41 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Amir Nmes Amir Nmes                    Hey           05:44 PM, 15th Mar                     Amir Nmes                    Amir here.           05:44 PM, 15th Mar                     Amir Nmes                    I ordered from Max recently           05:44 PM, 15th Mar                     Amir Nmes                    I need to change the size?           05:44 PM, 15th Mar                     Amir Nmes                    What should I do?           05:45 PM, 15th Mar                     Amir Nmes                    9419620399 my order number.           05:45 PM, 15th Mar                   Reena                   Good Evening Amir, Thank you for contacting Max. This is Reena, I will be happy to assist you.           05:50 PM, 15th Mar                     Amir Nmes                    I want same polo shirts in XL size.           05:51 PM, 15th Mar                     Amir Nmes                    I ordered XXL which is very loose. Sorry for that.           05:51 PM, 15th Mar                   Reena                   It will just take a moment to check the details for you.           05:52 PM, 15th Mar                     Amir Nmes                    Ok           05:54 PM, 15th Mar                   Reena                   We understand that you wish to exchange polo shirts. Please know that in order to exchange the item.  ​           05:55 PM, 15th Mar                   Reena                   You can return your Max product to a Max store, and use your cash refund or Credit Note to buy similar or new product right away.           05:55 PM, 15th Mar                     Amir Nmes                    I don't want to come to your store.           05:56 PM, 15th Mar                   Reena                   However, please know that the price of the item may vary in store because of promotional offers running on website. So, you might have to pay the difference of the item you pick and the credit note.           05:56 PM, 15th Mar                     Amir Nmes                    Store is far away           05:56 PM, 15th Mar                     Amir Nmes                    I am agree to pay the difference.           05:56 PM, 15th Mar                   Reena                   We would like to inform you that exchange is only possible at the store.           05:57 PM, 15th Mar                     Amir Nmes                    Please note that I need same in XL size.           05:57 PM, 15th Mar                   Reena                   However, you can return your item and get refunded           05:57 PM, 15th Mar                     Amir Nmes                    In this order. I ordered XXL size now same polo with XL size.           05:57 PM, 15th Mar                     Amir Nmes                    You can ask your delivery guy to take my return with him and you can send me XL size.           05:58 PM, 15th Mar                   Reena                   We sincerely apologize for the inconvenience caused.           06:02 PM, 15th Mar                     Amir Nmes                    Ok           06:02 PM, 15th Mar                   Reena                   We would like to inform you that you can return your item and get refunded. Meanwhile, you can place your new order for the right size according to your desire and you can use your refund for new order.           06:03 PM, 15th Mar                     Amir Nmes                    Ok.           06:04 PM, 15th Mar                     Amir Nmes                    I returned the order on the store.           06:04 PM, 15th Mar                     Amir Nmes                    And will order correct size. Thank you.           06:04 PM, 15th Mar                   Reena                   Please let us know if we can assist you any other queries.           06:05 PM, 15th Mar                     Amir Nmes                    Thanks           06:05 PM, 15th Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           06:06 PM, 15th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5854185