Subject: Ticket Assigned - Conversation with Said Al Mandhry
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 15 Mar 2023 13:52:00 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Said Al Mandhry Said Al Mandhry                    Hello           05:15 PM, 15th Mar                   Reena                   Good Afternoon Dear Customer, Thank you for contacting us. This is Reena, I will be happy to assist you.           05:25 PM, 15th Mar                     Said Al Mandhry                    Hello           05:26 PM, 15th Mar                     Said Al Mandhry                    Any updates from the courier team ?           05:26 PM, 15th Mar                     Said Al Mandhry                    Concerning my good           05:26 PM, 15th Mar                   Reena                   It will just take a moment to check the details for you.           05:29 PM, 15th Mar                   Reena                   We see that you are contacting us regarding the order id 9418524752           05:30 PM, 15th Mar                     Said Al Mandhry                    Yes           05:30 PM, 15th Mar                   Reena                   Please accept our full apologies we see that your order has been delayed by 4 days           05:34 PM, 15th Mar                     Said Al Mandhry                    Yes           05:34 PM, 15th Mar                   Reena                   We have forwarded your query to the concern team and will be try to deliver your order as soon as possible.           05:35 PM, 15th Mar                   Reena                   We understand that this would be really frustrating for you, kindly note that our team is working to resolve your issue and will get back to you as soon as possible.           05:35 PM, 15th Mar                     Said Al Mandhry                    Please           05:35 PM, 15th Mar                     Said Al Mandhry                    Wallah 4 days           05:36 PM, 15th Mar                     Said Al Mandhry                    I’ve been trying to contact everyone           05:36 PM, 15th Mar                     Said Al Mandhry                    But nothing           05:36 PM, 15th Mar                     Said Al Mandhry                    All they sai is they’ll get back to me           05:36 PM, 15th Mar                     Said Al Mandhry                    But I receive nothing           05:36 PM, 15th Mar                   Reena                   As the issue has been escalated to the concern team our team is working to resolve your issue and will get back to you as soon as possible.           05:42 PM, 15th Mar                   Reena                   Please let us know if we can assist you any other queries.           05:42 PM, 15th Mar                     Said Al Mandhry                    Please help me 4 days is a lot           05:42 PM, 15th Mar                     Said Al Mandhry                    No           05:42 PM, 15th Mar                   Reena                   Please give us some time, because the issue has been escalated to the concerned team, and they will try their best to help you properly.           05:44 PM, 15th Mar                     Said Al Mandhry                    Thank you           05:44 PM, 15th Mar                   Reena                   Please allow us some time to do a needful and we will let you know the update on your e-mail id.           05:44 PM, 15th Mar                   Reena                   Please let us know if we can assist you any other queries.           05:44 PM, 15th Mar                     Said Al Mandhry                    Ok           05:47 PM, 15th Mar                     Said Al Mandhry                    No thank you           05:47 PM, 15th Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           05:51 PM, 15th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5854069