Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Wed, 15 Mar 2023 13:49:49 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    My order from Friday until today you don’t deliver it and i told you yesterday to canceled it refunded my money and you didn’t refund it           05:24 PM, 15th Mar                     User                    Give me your menegar number or refund my money           05:26 PM, 15th Mar                   Reena                   Good Evening Dear Customer, Thank you for contacting us. This is Reena, I will be happy to assist you.           05:26 PM, 15th Mar                     User                    Or tomorrow i will go to MOCI if you don’t deliver the order today or refund my money today           05:27 PM, 15th Mar                     User                    this is last message i will send to you           05:27 PM, 15th Mar                     User                    this is order no 8418555935           05:28 PM, 15th Mar                     User                    Bye           05:28 PM, 15th Mar                   Reena                   It will just take a moment to check the details for you.           05:31 PM, 15th Mar                   Reena                   We sincerely apologize for the inconvenience caused.           05:31 PM, 15th Mar                   Reena                   We have forwarded your query to the concern team and will be try to deliver your order as soon as possible.           05:32 PM, 15th Mar                   Reena                   We understand that this would be really frustrating for you, kindly note that our team is working to resolve your issue and will get back to you as soon as possible.           05:32 PM, 15th Mar                   Reena                   Please be assured that all the necessary actions will be taken to get this issue sorted as soon as possible.           05:32 PM, 15th Mar                     User                    Every day you told me same thing           05:35 PM, 15th Mar                     User                    i told you if the order doesn’t deliver today or you don’t refund my money today           05:36 PM, 15th Mar                     User                    tomorrow morning i will go to MOCI           05:37 PM, 15th Mar                   Reena                   We will escalate to the courier partner  to deliver the order at the earliest possible and will be in touch with you asap to assist you in resolving this concern.           05:37 PM, 15th Mar                     User                    I made the order on Friday and tolk to you on Saturday and you told me the order delivery today .. i am waiting from Saturday           05:38 PM, 15th Mar                   Reena                   We will escalate to the courier partner to deliver the order at the earliest possible and will be in touch with you asap to assist you in resolving this concern.           05:46 PM, 15th Mar                   Reena                   Please let us know if we can assist you any other queries.           05:47 PM, 15th Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Homecentre.   Have a wonderful day.           05:49 PM, 15th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5854057