Subject: Ticket Assigned - Conversation with ?بيرين
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 15 Mar 2023 12:21:11 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ?بيرين ?بيرين                    U removed 2 times from my order           03:50 PM, 15th Mar                     ?بيرين                    Why !!!!!!!           03:50 PM, 15th Mar                     ?بيرين                    And u said only 1 item           03:50 PM, 15th Mar                     ?بيرين                    Why u are lying           03:51 PM, 15th Mar                     ?بيرين                    I will come to max and make a big issue there           03:51 PM, 15th Mar                   Reena                   Good Afternoon Dear Customer, Thank you for contacting Max. This is Reena, I will be happy to assist you.           03:57 PM, 15th Mar                     ?بيرين                    I will come to max and make a big issue there           03:57 PM, 15th Mar                     ?بيرين                    U removed 2 times from my order           03:57 PM, 15th Mar                     ?بيرين                    And u said only 1 item           03:57 PM, 15th Mar                     ?بيرين                    Why u are lying           03:58 PM, 15th Mar                     ?بيرين                    Where is the others?           03:58 PM, 15th Mar                     ?بيرين                    Check for me in which branch??           03:58 PM, 15th Mar                     ?بيرين                    8419699157           03:58 PM, 15th Mar                     ?بيرين                    Check the shoes and flat where is it available           03:59 PM, 15th Mar                   Reena                   We sincerely apologize for the inconvenience caused.           04:00 PM, 15th Mar                     ?بيرين                    Dont apologies i want my full order           04:00 PM, 15th Mar                     ?بيرين                    Please check for me           04:00 PM, 15th Mar                   Reena                   It will just take a moment to check the details for you.           04:01 PM, 15th Mar                     ?بيرين                    Its in the website available why u removed           04:01 PM, 15th Mar                   Reena                   We are really sorry that we were not able to ship the item that you wanted. However, please know that whenever you place an order with us, we send all the items to our quality team to check.           04:02 PM, 15th Mar                   Reena                   ​The last stock of this item was checked by quality team and we found out that this item was not in a good condition to be send out to you and since it was the last piece in the stock, we had to cancel the item from the order and refund you to ensure we are not sending any faulty items.           04:02 PM, 15th Mar                   Reena                   ​We understand there is one item in stock visible on website but please know that the website has not been updated yet, we have raised it to the technical team to update the same.           04:03 PM, 15th Mar                   Reena                   We would request you to wait for couple of days for the item to be restocked so that you can get a fresh piece.           04:03 PM, 15th Mar                   Reena                   Please know that we do not want you to experience anything but excellence and this is the reason why we were unable to ship this item to you.           04:03 PM, 15th Mar                   Reena                   Since the warehouse team did the check, they sent you the notification as well to make sure you are aware of each and every thing that is happening with you order.           04:03 PM, 15th Mar                   Reena                   Again, we apologies as we were not able to fulfill the order as you would have wished but I will request you to understand that we always have the best intentions for all our customers and want you to have the best experience possible with us.           04:03 PM, 15th Mar                     ?بيرين                    Where i can find them           04:05 PM, 15th Mar                   Reena                   Please accept our full apologies for the inconvenience caused to you.           04:06 PM, 15th Mar                   Reena                   We regret to inform you that this item is not available at the moment in store also.           04:07 PM, 15th Mar                     ?بيرين                    No its available           04:08 PM, 15th Mar                     ?بيرين                    I check in web           04:08 PM, 15th Mar                     ?بيرين                    I find it           04:08 PM, 15th Mar                     ?بيرين                    I found both           04:08 PM, 15th Mar                   Reena                   We would request you kindly visit the nearby store to check the product availability. However, we have checked but we are unable to locate the availability from our end.           04:15 PM, 15th Mar                     ?بيرين                    Ok           04:16 PM, 15th Mar                   Reena                   Please let us know if we can assist you any other queries.           04:16 PM, 15th Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           04:20 PM, 15th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5853378