Subject: New Reply Received - Wrong color delivered
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 15 Mar 2023 10:30:47 +0000

Hi Reena kumari,  The customer has responded to the ticket.  Wrong color delivered   Ticket comment <div dir="ltr">
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<div dir="ltr">Any updates!!! </div>
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<div>From: Wael Alaridi &lt;[email-masked]&gt;<br>
<b>Sent:</b> Monday, March 13, 2023 11:17 AM<br>
<b>To:</b> Babyshop &lt;[email-masked]&gt;; [email-masked] &lt;[email-masked]&gt;; [email-masked] &lt;[email-masked]&gt;; [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Wrong color delivered
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The color differed completely not a little, there is a big difference between beige and gray!! your email DOES NOT SOLVE the problem and it clearly shows lack of support and willingness to solve customer issue.  instead you could have just arranged a replacement
 with beige color</div>
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Regards,</div>
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Wael Aridi</div>
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0551079480</div>
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<font color="#000000" style="font-size:11pt"><b>From:</b> Babyshop &lt;[email-masked]&gt;<br>
<b>Sent:</b> Sunday, March 12, 2023 7:21 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Wrong color delivered</font>
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<div dir="ltr" style="margin-top: 0px; margin-bottom: 0px">Dear Customer,</div>
<div dir="ltr" style="margin-top: 0px; margin-bottom: 0px">This email concerns your Customer Service case # 5828094</div>
<div dir="ltr" style="margin-top: 0px; margin-bottom: 0px">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help
 us resolve your query.</div>
<div dir="ltr" style="margin-top: 0px; margin-bottom: 0px">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr" style="margin-top: 0px; margin-bottom: 0px">Looking forward to your response.</div>
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<div dir="ltr" style="margin-top: 0px; margin-bottom: 0px">Reena kumari : </div>
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<div dir="ltr">Hi Wael El Aridi,<br>
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Thank you for contacting Centrepoint.<br>
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We would like to inform you that the product (Joie Roomie Crib and Co-sleeper) pictures provided on the website is shot by professionals sometimes color may differ a little in real.<br>
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We thank you for your understanding and cooperation.<br>
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Feel free to get in touch with us for further assistance.<br>
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Thank you,<br>
Centrepoint Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5828094