Subject: Ticket Assigned - Conversation with Chithra
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 15 Mar 2023 09:40:30 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Chithra Chithra                    Hi           01:08 PM, 15th Mar                   Reena                   Good Afternoon Chithra, Thank you for contacting Max. This is Reena, I will be happy to assist you.           01:12 PM, 15th Mar                     Chithra                    Hi           01:12 PM, 15th Mar                     Chithra                    So dis s regarding my return of 2 max packages           01:12 PM, 15th Mar                     Chithra                    As per d request i made in d app,it was collected by a courier person  yesterday           01:13 PM, 15th Mar                     Chithra                    But still it has not reflected in my app or d amount credited back           01:13 PM, 15th Mar                   Reena                   We sincerely apologize for the inconvenience caused.           01:18 PM, 15th Mar                   Reena                   We are unable to locate your order id, we would request you to kindly share with us your order id           01:18 PM, 15th Mar                     Chithra                             01:19 PM, 15th Mar                     Chithra                    So 3 items from 1st one and 1 item from 2 nd one           01:20 PM, 15th Mar                   Reena                   It will just take a moment to check the details for you.           01:23 PM, 15th Mar                     Chithra                    Ohkk           01:24 PM, 15th Mar                   Reena                   Thank you for your patience           01:28 PM, 15th Mar                     Chithra                    So u chekd?           01:29 PM, 15th Mar                   Reena                   We would like to inform you that for the return request for order No. 9418839750 and 9417549772, the return product has been collected from your end.           01:29 PM, 15th Mar                   Reena                   We would like to tell you that your product will take 2 - 3 business days to reach our warehouse and it will take us 1 - 2 business days from the time we receive your return to conduct a quality check and issue your refund.           01:29 PM, 15th Mar                     Chithra                    Okk           01:29 PM, 15th Mar                   Reena                   Once the refund is processed the amount you paid online will be refunded back to your ​my credit account.           01:29 PM, 15th Mar                     Chithra                    Because i requested the shukran credit           01:29 PM, 15th Mar                     Chithra                    It says instant cashback           01:30 PM, 15th Mar                     Chithra                    U der??           01:31 PM, 15th Mar                   Reena                   We would like to inform you that once the refund is processed the amount you paid online will be refunded back to your ​my credit account.           01:31 PM, 15th Mar                     Chithra                    Ok..           01:31 PM, 15th Mar                     Chithra                    So the app will get updated wen??           01:32 PM, 15th Mar                   Reena                   We would like to tell you that once the refund is processed the amount will be updated in 24 hours           01:37 PM, 15th Mar                   Reena                   Please let us know if we can assist you any other queries.           01:39 PM, 15th Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           01:39 PM, 15th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5852176