Subject: Ticket Assigned - Return request refused for online ordered dress #9417978869
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 15 Mar 2023 09:37:23 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Return request refused for online ordered dress #9417978869 Good afternoon,

I am very disappointed to now have to email regarding returning a dress that was ordered online. It is not showing as available in the returns area on the website and now customer service can also not generate  – one week ago a similar item was easily returned. The item is “beachwear solid tiered dress”.

Please arrange for collection and refund of this item – there is nothing on your terms and conditions to suggest a dress that comes under the beachwear category in unable to be returned.

I will no longer order any items from this website going forward as you have made the return process too difficult and it is much simpler on other platforms with no issue returning beachwear items that are not even swimsuits!

Regards

Michelle

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 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5851884