Subject: New Reply Received - Wrong item
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 15 Mar 2023 09:30:10 +0000

Hi Reena kumari,  The customer has responded to the ticket.  Wrong item  Ticket comment <div style="direction: ltr">Hi</div>
<div style="direction: ltr">Before couple of days someone called and said that they will give me credit note and yesterday he called again and said that they will return the amount cash and will give me a call when it’s ready and now you sent me email that you can’t refund cash and it will be voucher !!!!!!!!</div>
<div style="direction: ltr">Are you serious, this is the way you are dealing with your customer??</div>
<div style="direction: ltr"><br></div>
<div style="direction: ltr">Rania</div>
<div style="direction: ltr"><br></div>
<div style="direction: ltr"><br></div>
<br><div dir="ltr">Sent from my iPhone</div>
<div dir="ltr">
<br><blockquote></blockquote>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 15 Mar 2023, at 11:13, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
</div>
<blockquote><div dir="ltr"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr">
<div dir="ltr" style="">Hi Rania,<br style="box-sizing: border-box"><br style="box-sizing: border-box">Thank you for contacting Centrepoint.</div>
<div dir="ltr" style="">​<br style="box-sizing: border-box">
</div>
<div dir="ltr" style="">We sincerely apologies for the inconvenience caused to you.<br style="box-sizing: border-box"> <br style="box-sizing: border-box">We would like to inform you that we won’t be able to offer you a cash refund . You'll receive a refund as Return Voucher. </div>
<div dir="ltr" style=""><br></div>
<div dir="ltr" style="">We request you to please simply use the refund voucher that you have received under the "Promo Code" section when checking out and you will be able to redeem it.<br><br>We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!<br><br>Thank you for shopping with us and have a great day! Stay Safe!<br><br>Thank You,</div>
<div dir="ltr" style="">Centrepoint Support Team</div>
</div></div>

	

</div>
</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5816858