Subject: Ticket Assigned - Conversation with +971 56 630 7299
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 15 Mar 2023 09:04:47 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with +971 56 630 7299 +971 56 630 7299                    Hi           12:38 PM, 15th Mar                     +971 56 630 7299                    I hava purchased thru online, but suddenly it did not processed how ever its already deducted to my account           12:40 PM, 15th Mar                     +971 56 630 7299                             12:47 PM, 15th Mar                   Reena                   Good Afternoon Dear Customer, Thank you for contacting us. This is Reena, I will be happy to assist you.           12:49 PM, 15th Mar                     +971 56 630 7299                    I want to ask, why like this? It deducted already but its declined on the process           12:50 PM, 15th Mar                   Reena                   It will just take a moment to check the details for you.           12:53 PM, 15th Mar                   Reena                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: 9419758005 was not placed successfully.           12:57 PM, 15th Mar                   Reena                   Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: 9419763880.           12:57 PM, 15th Mar                     +971 56 630 7299                    Ok thanks.           12:58 PM, 15th Mar                   Reena                   The payment has been captured only once from your account which is for the new successfully placed order.           12:58 PM, 15th Mar                   Reena                   We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 2 - 3 working days.           01:01 PM, 15th Mar                   Reena                   You’ll receive an SMS and an email when your order is ready for collection.           01:01 PM, 15th Mar                   Reena                   Please let us know if we can assist you any other queries.           01:01 PM, 15th Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           01:04 PM, 15th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5851931