Subject: New Reply Received - Re: collect order
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 15 Mar 2023 08:29:24 +0000

Hi Reena kumari,  The customer has responded to the ticket.  Re: collect order  Ticket comment <div>Hello</div>
<div>I did not receive any call just msgs that order pick up man is trying to contact.</div>
<div>But no call at all</div>
<div><br></div>
<div>Address is Ajman uae rawada 2 near abaya roundabout sultan building flatno 108</div>
<div>Nasir saeed 0507724046</div>
<div><br></div>
<div>Plz look into the matter. N ask that guy to contact properly</div>
<div><br></div>
<div>Nasir <br><br><div dir="ltr">Sent from my iPhone</div>
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<div>On Mar 15, 2023, at 1:26 AM, Ali Hamza &lt;[email-masked]&gt; wrote:<br><br>
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<blockquote><div dir="ltr">Hello<div> I talked to your staff member on WhatsApp to arrange pick up for the 2 clogs that I bought online via click n collect servis.</div>
<div>Yet no body came to pick the order.</div>
<div>Kindly look into it</div>
<div><br></div>
<div>Regards</div>
<div>Nasir saeed </div>
<div>0507724046<br><br><div dir="ltr">Sent from my iPhone</div>
<div dir="ltr">
<br><blockquote>On Mar 13, 2023, at 11:54 PM, Max Fashion &lt;[email-masked]&gt; wrote:<br><br>
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										Please update your pickup address.
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												<td colspan=" 2" style="padding:15px 0 0 0">Download
													our apps now</td>
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												<a href="https://itunes.apple.com/ae/app/id1161312751?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" target="_blank" rel="noreferrer">
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												  <img alt=" android icon" src="https://i1.lmsin.net/website_images/ae/emails/icons/google_play_store.png" width=" 19"></a>
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												<a href="https://itunes.apple.com/ae/app/id1161312751?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" style="text-decoration:none;color:#202020" rel="noreferrer">iPhone</a>
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												<a href="https://play.google.com/store/apps/details?id=com.landmarkgroup.maxstores&amp;referrer=utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" style="text-decoration:none;color:#202020" rel="noreferrer">Android</a>
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													<a href="https://www.maxfashion.com/ae/en/department/women?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" target="_blank" style="text-decoration:none; display:inline-block; color:#ffffff;padding:10px 6px;word-wrap:normal" rel="noreferrer">Women</a></span>
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<div style="font-family:Helvetica, Arial, sans-serif; font-size:24px; margin:0; padding:0; text-align:left; font-weight:bold; color:#202020; line-height:32px">Thank you for submitting your Click &amp; Collect return request</div>
<div style="font-family:Helvetica, Arial, sans-serif; font-size:16px; margin:0; padding:10px 0 0 0; line-height:22px; text-align:left; font-weight:normal; color:#202020">
Hi Nasir saeed, you’re almost there! You can finish returning these products in a few easy steps:
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                                    <img class="image" src="https://i1.lmsin.net/website_images/ae/static-pages/returns/fill-form.png">
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                                 <h4 style="margin:0; font-size:18px">1. Update your pick-up address </h4>
                                 <div style="margin:10px 0 0 0; font-size:15px; line-height: 19px">
                                    Please enter it 
                                    <a href="https://www.maxfashion.com/ae/en/my-account/returnaddress/1004035125?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=return_initiation_AE_en" style="padding-right:5px" rel="noreferrer"><font color="#1eb4e1">here</font></a>
                                     so we know where to collect your items from. Your return cannot be processed without a pickup address.
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                                    <img class="image" src="https://i1.lmsin.net/website_images/ae/static-pages/returns/box.png">
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                                 <h4 style="margin:0; font-size:18px">2. Confirm your pick-up</h4>
                                 <div style="margin:10px 0 0 0; font-size:15px;line-height: 19px">Our courier partner will send you an SMS to arrange your return pick-up. Your pickup should take place in 2-3 business days.</div>
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                                    <img class="image" src="https://i1.lmsin.net/website_images/ae/static-pages/returns/return.png">
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                                 <h4 style="margin:0; font-size:18px">3. Hand over your return</h4>
                                 <div style="margin:10px 0 0 0; font-size:15px; line-height: 19px">Wrap and seal your products in their original packaging, with all tags intact. Our courier partner will give you an acknowledgement receipt when they collect it.</div>
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                                     <h4 style="margin:0; font-size:18px">4. Receive your refund</h4>
                                     <ul>
                                        <li style="margin:10px 0 0 0; font-size:15px; line-height: 19px">
                                                                                        Your products will take 3-5 business days to reach our warehouse.
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                                            We'll take 1 business day to conduct a quality check.
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                                            Your refund will be issued in 2-7 business days after the quality check.
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                        <div style="margin:10px 0 0 0; font-size:15px; line-height: 19px">Once we transfer your refund, it may take up to 48 hours to reflect in your bank account.</div>
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