Subject: Ticket Assigned - Conversation with Nishuwa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 15 Mar 2023 07:57:23 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Nishuwa Nishuwa                    Hy           11:24 AM, 15th Mar                   Reena                   Good Afternoon Nishuwa, Thank you for contacting us. This is Reena, I will be happy to assist you.           11:35 AM, 15th Mar                     Nishuwa                    I placed an order yesterday           11:35 AM, 15th Mar                     Nishuwa                    And was expected to be delivered today           11:35 AM, 15th Mar                     Nishuwa                    I got a message from you saying that it’s cancelled           11:36 AM, 15th Mar                     Nishuwa                    How??           11:36 AM, 15th Mar                     Nishuwa                    And the amount is refunded           11:36 AM, 15th Mar                   Reena                   It will just take a moment to check the details for you.           11:38 AM, 15th Mar                   Reena                   We see that you are contacting us regarding the order id 9419571357           11:43 AM, 15th Mar                     Nishuwa                    Yeah           11:44 AM, 15th Mar                   Reena                   We are really sorry that we were not able to ship the item that you wanted. However, please know that whenever you place an order with us, we send all the items to our quality team to check.           11:48 AM, 15th Mar                   Reena                   During the check we found out that this item was not in a good condition to be send out to you and since it was the last piece in the stock.           11:49 AM, 15th Mar                   Reena                   We had to cancel the item from the order and refund you to ensure we are not sending any faulty items.           11:49 AM, 15th Mar                   Reena                   Please know that we do not want you to experience anything but excellence and this is the reason why we were unable to ship this item to you.           11:49 AM, 15th Mar                   Reena                   Since the warehouse team did the check, they sent you the notification as well to make sure you are aware of each and every thing that is happening with you order.           11:49 AM, 15th Mar                     Nishuwa                    Then how did the same item cone in the app???           11:49 AM, 15th Mar                     Nishuwa                    It’s still available and you are telling me that it’s not???           11:50 AM, 15th Mar                     Nishuwa                    What kind of service is this???           11:50 AM, 15th Mar                   Reena                   ​We understand there is one item in stock visible on website but please know that the website has not been updated yet.           11:54 AM, 15th Mar                   Reena                   we have raised it to the technical team to update the same. We would request you to wait for couple of days for the item to be restocked so that you can get a fresh piece.           11:54 AM, 15th Mar                   Reena                   Please let us know if we can assist you any other queries.           11:55 AM, 15th Mar                     Nishuwa                    I’m not ordering anything now. This is the worst service I’ve ever had. And the shoe was a gift for someone special.           11:56 AM, 15th Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           11:56 AM, 15th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5851484