Subject: New Reply Received - Haven't received the order
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 15 Mar 2023 05:34:12 +0000

Hi Reena kumari,  The customer has responded to the ticket.  Haven't received the order  Ticket comment <div dir="auto">Hello,<div dir="auto">Thank you for your assistance, I have collected my order from my neighbour yesterday. </div>
<div dir="auto"><br></div>
<div dir="auto">Thank you </div>
<div dir="auto">Rutherford Nixon </div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, 15 Mar 2023, 8:21 am Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5842578</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr">
<span>-</span>——</div>
<div dir="ltr">Reena kumari : </div>
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Rutherford,</div>
<div dir="ltr"><br></div>
<div dir="ltr">Thank you for contacting Centrepoint and giving us the opportunity to assist you.</div>
<div dir="ltr">
<br>We sincerely apologise for the inconvenience caused to you.</div>
<div dir="ltr"><br></div>
<div dir="ltr">As we have checked the order 9418846593 was delivered to Geepas Tower 14th Floor, 1406. We would request you to please check. We can understand the order was not delivered to the provided address and sincerely apologise for the inconvenience.</div>
<div><br></div>
<div dir="ltr">If you do not find the order at the above address please get back to us, we will forward the query to our concerned team.</div>
<div dir="ltr">
<br><span dir="ltr">We have noted down this as a feedback to make sure that this mistake is not repeated again.</span>
</div>
<div dir="ltr">
<br>We would request to please check the delivery photo.</div>
<div dir="ltr"><br></div>
<div dir="ltr">Thank you for your understanding and cooperation.</div>
<div dir="ltr"><br></div>
<div dir="ltr">Thank you,</div>
<div dir="ltr">Centrepoint Support Team</div>
<div><br></div>
<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNDYzNzM4OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Lz3Cx9KsdTpEKHqQtTyLIqSuJaCp-iGxLUW_ugunljk"></div>
</div></div>
<div><br></div>
<br>

</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5842578