Subject: New Reply Received - Order number 9418531770
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 14 Mar 2023 18:11:42 +0000

Hi Reena kumari,  The customer has responded to the ticket.  Order number 9418531770  Ticket comment <div>DEArs</div>
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<div>already returned the Item to the deleivery today.<br><br><div id="ymail_android_signature"><a id="ymail_android_signature_link" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" rel="noreferrer">Sent from Yahoo Mail on Android</a></div> <br> <blockquote style="margin: 0 0 20px 0"> <div style="font-family:Roboto, sans-serif; color:#6D00F6"> <div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, 14 Mar 2023 at 13:21, Centrepoint</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv7049264943"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5832902</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="ltr">Reena kumari : </div>
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<div dir="ltr">Hi Mohamed,<br><br>Thank you for contacting Centrepoint.<br><br>We apologize for the inconvenience caused to you.<br><br>We would like to inform you that a return request has been created for order No. 9418531770 on 12/3/2022 and the request will be received by the transportation partner within 2-5 working days. ​</div>
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<div dir="ltr">You can track your return request by following <a rel="noreferrer" target="_blank" href="https://tracking.shipadelivery.com/?bc=SD010094117">https://tracking.shipadelivery.com/?bc=SD010094117</a> with tracking id SD010094117.</div>
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<br>We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 1 - 2 business days from the time we receive your return to conduct a quality check and issue your refund.<br><br>Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.</div>
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<div dir="ltr">In the event that the returns are not received by the transport partner within the specified time, please contact us again in order to serve you to the fullest.<br><br>Thank you for your shopping and cooperation with us.<br><br>Do not hesitate to contact us if you have any inquiries.<br><br>Thank you,<br>Centrepoint support team</div>
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</div></div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5832902