Subject: New Reply Received - Re: Your products are on the way
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 14 Mar 2023 17:28:10 +0000

Hi Reena kumari,  The customer has responded to the ticket.  Re: Your products are on the way  Ticket comment <div dir="auto">Can I request a size big in return ( which is 18 )for the same dress.<div dir="auto">Appreciate.</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, 14 Mar 2023, 15:16 Splash, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Rafiya,</div>
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<span dir="ltr"><div dir="ltr">Thank you for contacting Splash.</div>
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<div>We apologize for the inconvenience caused.</div>
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<div dir="ltr">We would like to inform you that a return request has been created for order No. 9419076942 for item "Floral Print Maxi Shirt Dress with 3/4 Sleeves and Tie-Up Belt" on 14/03/2023 and the request will be received by the transportation partner within 2-5 working days. In the event that the returns are not received by the transport partner within the specified time, please contact us again in order to serve you to the fullest.</div>
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<div>We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 1 - 2 business days from the time we receive your return to conduct a quality check and issue your refund.</div>
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<div>Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.</div>
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<div dir="ltr">You can track your return via this link: <a dir="ltr" href="https://www.fareye.co/track.html?com_code=lmg&amp;pm_Id=493&amp;thex=ffffff&amp;track_page_version=V2&amp;&amp;tracking_number=RP030923003008" rel="noreferrer" target="_blank">https://www.fareye.co/track.html?com_code=lmg&amp;pm_Id=493&amp;thex=ffffff&amp;track_page_version=V2&amp;&amp;tracking_number=RP031423004035</a> with tracking ID: RP031423004035.</div>
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<div dir="ltr">​We would like to inform you that in order to exchange your Splash product you can visit and return the product to Splash/Centrepoint store and use your cash refund or Credit Note to buy a new product right away.<br>
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<div>Thank you for your shopping and cooperation with us.</div>
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<div>Do not hesitate to contact us if you have any inquiries.</div>
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<div dir="ltr">Thank you,<br>Splash support team</div></span>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5845471